I am having an issue with my Carminat TomTom in my Renault Megane — TomTom Community

I am having an issue with my Carminat TomTom in my Renault Megane

Matty90Matty90 Posts: 1 [Apprentice Seeker]
I am getting a message saying:

problem with map
You cannot use this map on this device:
United_kingdom_and_republic_of_ireland-479
Is there any way to sort this out tried updating on pc but still just says the same message when I put it back in car

Best Answer

  • lampardlampard Posts: 4,768 Moderator
    Accepted Answer
    Hi @Matty90

    I've re-activated the map on your device. Please remove the existing map first and download a fresh version using TomTom HOME.

    Regards, lampard

Answers

  • DougLapDougLap Posts: 5,623
    Superuser
    Hi @Matty90

    Hopefully @VikramK or @lampard sees this and can do something. Keep an eye out here. I know @VikramK is away until Monday.

    Doug
  • lampardlampard Posts: 4,768 Moderator
    Accepted Answer
    Hi @Matty90

    I've re-activated the map on your device. Please remove the existing map first and download a fresh version using TomTom HOME.

    Regards, lampard
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