Rider replacement touchscreen not working properly
my Rider was replaced 7 months ago because of a problem.
I haven't tested the touchscreen of the new device until last Sunday (I had just connected the TomTom to my pc before), when I had my first "real" trip after winter and Covid lockdown.
Unfortunately the touchscreen doesn't work properly: sometimes you need a lot of taps to issue a command (that happens with the Menu button in the left lower corner; in other cases you just touch a key and you get three or four letters. Sometimes you can't issue the commadn at all.
I'm not sure but it seems it depends on th eare of the screen you're tapping in.
Usually I use my pc or mobile to plan my route and set options on my Rider, but I need to interact with the device during my way, too. With such a defective touchscreen it is very dangerous to do it, because you need a lot of time and attention even to accomplish the most trivial task.
What can I do? And if just nothing, will TomTom repair my device, even if I noticed the defect so late?
Thank you for a kind answer.