help

tjl60
tjl60 Registered Users Posts: 8
New Seeker
in MyDrive Connect
I just bought a new voice of sam and it went through 2 time and i can not get to download on my gps

Comments

  • DougLap
    DougLap Posts: 9,432
    Superuser
    Hi @tjl60

    Look back here tomorrow as hopefully @VikramK or @lampard will be able to sort your account out.

    During the current situation with people working from home somethings are taking longer to get sorted out.

    Doug
  • tjl60
    tjl60 Registered Users Posts: 8
    New Seeker
    that is cool
  • VikramK
    VikramK Registered Users, Administrators Posts: 13,133
    Moderator
    Hi @tjl60

    You have ordered the voice for which device? I don't see any device linked to your TomTom account.

    Could you send me the serial number of the device through a private message ?

    Thanks, Vikram
  • tjl60
    tjl60 Registered Users Posts: 8
    New Seeker
    I did but still have not heard any thing
  • VikramK
    VikramK Registered Users, Administrators Posts: 13,133
    Moderator
    edited June 2020
    Hi @tjl60

    Thanks for sending the serial number. The device TomTom PRO 7150 TRUCK is not a consumer product and support for this device is handled by Webfleet

    I don't think the voice you ordered will be compatible with that model. If it's a paid voice, please contact our customer service with the order number to raise a refund request.

    Thanks, Vikram

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