Voice Control cannot be used with your display language — TomTom Community

Voice Control cannot be used with your display language

Hello I have purchased a new go 5200 but cannot choose a computerised (uk) voice and so cannot use voice control. I get the above message when trying to select voice. Please help

Comments

  • NiallNiall Posts: 10,769
    Superuser
    @Prospecta

    Where was your 5200 bought? Are you sure that you do not have either "Serena" or "Malcolm" on you device? Maybe @VikramK will pick this up and add them, otherwise contact Customer Services on Monday to arrange a special download

    :flag_gb: United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • VikramKVikramK Posts: 9,886 Moderator
    Hi @Prospecta

    Welcome to the community !

    Added two voices-'Serena' & 'Malcolm'.You can download them when the device is connected to a WiFi connection.

    Regards
    Vikram :)
  • RemigasisRemigasis Posts: 4 [Apprentice Traveler]
    Hello .
    Same problem , but my device 6250
  • VikramKVikramK Posts: 9,886 Moderator
    @Remigasis

    Voices added to your account so you can download them when connected to a wifi internet connection.

    Regards
    Vikram
  • kyrikyri Posts: 1 [Apprentice Traveler]
    I also have the same issue with my GO620. can you please add the 2 voices? @VikramK
    thnaks
    k
  • VikramKVikramK Posts: 9,886 Moderator
    Hi Kyri

    Both the voices have been added to your account.

    When connected to a WiFi internet connection, you should be able to download them.

    Regards
    Vikram
  • GabicjGabicj Posts: 5 [Apprentice Traveler]
    I also have the same issue with my 6250. can you please add the 2 voices? @VikramK
    thnaks
    k
  • VikramKVikramK Posts: 9,886 Moderator
    @Gabicj

    Welcome to the community!

    Added both the voices..

    Regards
    Vikram :)
  • cbrfireblade cbrfireblade Posts: 25 [Outstanding Wayfarer]
    edited February 2019
    Hi to all,
    I have just purchased a go 6200 S/N ZAxxxxx66 in Spain and having the same problem with not being able to use the voice control, no option for English ( United Kingdom) computurised voice and getting the same message on screen saying voice control can not be used with your display language. I chose language English ( United Kingdom ) country United kingdom and voice Jane ( united kingdom ) I have complained to Norauto.es to say this is misleading the consumer but as yet not heard anything back. Is there anything I can do to reslove this. Many thanks.


    Mod edit: Please don't post private or personal information on a public forum.Thanks
  • DougLapDougLap Posts: 5,559
    Superuser
    Hi @cbr fireblade

    Hopefully @lampard or @VikramK can sort this out but may not be until Monday. You need Serena or Malcom for English.

    Keep an eye here.

    Doug
  • VikramKVikramK Posts: 9,886 Moderator
    Hi @cbrfireblade

    Two computer voices added to your account- Malcolm and Serena

    Download them when connected to a WiFi internet connection!

    Activate the voices and then test the device..

    Regards
    Vikram
  • cbrfireblade cbrfireblade Posts: 25 [Outstanding Wayfarer]
    VikramK wrote: »
    Hi @cbrfireblade

    Two computer voices added to your account- Malcolm and Serena

    Download them when connected to a WiFi internet connection!

    Activate the voices and then test the device..

    Regards
    Vikram

    cheers Vikramk, so far so good. all seems to be ok except for one thing when I ask for a route weather its here in spain or anywhere in europe the device says sorry I do not understand try again so I must be doing something wrong or need to switch something on in the settings so will figure that one out but everything else including the serena voice instructions is fine.
    Thanks again Craig.
  • gurudath4subramanyagurudath4subramanya Posts: 1 [Apprentice Seeker]
    I also have the same problem. Can you please add new voices for my device as well. Device - TomTom Go 6200 with S/N ZAxxxxxxx51. Model Name - 4PL60
  • VikramKVikramK Posts: 9,886 Moderator
    Hi @gurudath4subramanya

    Serena and Malcolm - Two computer voices added. Please download them when connected to a WiFi internet connection.

    Regards
    Vikram :)
  • mazzuccomazzucco Posts: 4 [Master Traveler]
    Hello, same issue here. I just purchased a Go 5200 in Italy and switched it to English, but now I have this message for voice commands. Can I please have these two computer voices added to my account? Thank in advance!
  • YamFazManYamFazMan Posts: 17,064
    Superusers
    Hi
    @mazzucco

    @VikramK or @lampard the Forum Moderators should pick this up in the morning....

    ATB YFM
  • VikramKVikramK Posts: 9,886 Moderator
    Hi @mazzucco

    Both computer voices activated for your device. When connected to a WiFi internet connection you should be able to download them.

    Regards
    Vikram :)
  • mazzuccomazzucco Posts: 4 [Master Traveler]
    Thank you Vikram for the fast response!

    regards,

    Marco
  • RusuiancuRusuiancu Posts: 2 [Apprentice Traveler]
    edited December 2019
    I also have the same issue with my 6250. can you please add the 2 voice? Sn: ZAxxxxxxxx46.
    Thanks



    Mod edit: Please don't post private or personal information on a public forum.Thanks!
  • VikramKVikramK Posts: 9,886 Moderator
    edited December 2019
    Hi @Rusuiancu

    Welcome to the community!

    Both voices have been activated. You should be able to download them when connected to a WiFi internet connection.

    Regards
    Vikram :)
  • RusuiancuRusuiancu Posts: 2 [Apprentice Traveler]
    Thanks Vikram and have nice day:)
  • Raja_Jan09Raja_Jan09 Posts: 1 [Novice Seeker]
    I bought today TomTom GO 5200, but for UK there are no computerized voices support. Could you add that please
  • DougLapDougLap Posts: 5,559
    Superuser
    edited January 11
    Hi @Raja_Jan09

    Hopefully @VikramK will pick this up and allocate the voices for you.

    Just in case have you scrolled to the top of the list as the computerised voices are often there. They are Serena and Malcom.

    Doug
  • VikramKVikramK Posts: 9,886 Moderator
    Hi @Raja_Jan09

    Welcome to the community!

    Both computer voices have been activated for your GO 5200. They should be offered for downloaded when connected to a WiFi internet connection.

    Regards
    Vikram
  • DavidRBDavidRB Posts: 3 [Apprentice Seeker]
    Thank you for English voice advice. I now have several voices from which to choose.
    DavidRB
Sign In or Register to comment.

Who's Online in this Category0