Payment status unknown — TomTom Community

Payment status unknown

Stevo68Stevo68 Posts: 2 [Apprentice Seeker]
edited June 2020 in TomTom Services
Ok so I’ve gone to renew my speed camera subscription as it’s run out and I get the message payment status unknown - please call TomTom.

The number supplied isn’t working and there doesn’t appear to be an option for an online chat.

Can anyone help out? I appreciate things are difficult with the current situation but to only have an online forum for support is pretty poor.

If there is a issue with renewing subscriptions and all the telephone numbers aren’t working then surely it would be an idea to communicate this with the users?

Answers

  • LandorinLandorin Posts: 13 [Master Explorer]
    edited June 2020
    Hi @Stevo68

    @VikramK will help you for sure.

    The chat available from 9am :)
  • VikramKVikramK Posts: 12,866 Moderator
    Hi @Stevo68

    Are you still facing the same issue when placing an order on our webshop?
    Have you tried clearing cookies or using a different browser.

    Thanks, Vikram
  • Stevo68Stevo68 Posts: 2 [Apprentice Seeker]
    I ended up speaking to support who resolved the issue. The support guy was really helpful.

    I still fell that there should be better information regarding the fact that there is only online chat available.

    But thanks for checking 👍
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