spark 3 : display malfunction

piolo
piolo Registered Users Posts: 4
Apprentice Seeker
edited January 24 in TomTom Sports
spark 3 : the diplay of my spark 3, 2 years old, has gone mad, it starts to flicker and becomes impossible to use. is there a solution to the problem?

Comments

  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    Hi @piolo

    Welcome to the Community! Please make a factory reset on your watch using Sports Connect software and see if this helps with the display issue.

    Regards, lampard

  • tfarabaugh
    tfarabaugh Posts: 17,004
     Superuser
    If the factory reset does not help it is a dead display and it is time for a new watch. You are no longer under warranty and TT Sports does not offer a repair service (they actually went out of business over2.5 years ago).
  • piolo
    piolo Registered Users Posts: 4
    Apprentice Seeker
    Hi Lampard
    thanks for the welcome in the community! I have tried several times to perform a factory reset on the watch using the Sports Connect software, but the watch works for a few minutes and then stops.
    everything works because with the data download on the Sport connect I have the opportunity to see my activities but nothing appears on the display other than hieroglyphics.
    Greetings, Paolo
  • piolo
    piolo Registered Users Posts: 4
    Apprentice Seeker
    hi tfarabaugh
    it's definitely a broken display. pity that the repair service is not active because the product satisfied me a lot, simple, robust, I could take it in water both in the pool and in the dive. Such a pity. it's time for a new watch.
    thanks
  • piolo
    piolo Registered Users Posts: 4
    Apprentice Seeker
    ju700d27h70f.jpg

  • Swaquarel
    Swaquarel Registered Users Posts: 2
    New Seeker
    Hi, i have the same problem with my watch. The problem appeared on June 6th when reloading the battery. My device is still under warranty but it seems impossible to download the repair request form nor to get in contact with TT. Any suggestions ?
    thx
  • tfarabaugh
    tfarabaugh Posts: 17,004
     Superuser
    Swaquarel wrote: »
    Hi, i have the same problem with my watch. The problem appeared on June 6th when reloading the battery. My device is still under warranty but it seems impossible to download the repair request form nor to get in contact with TT. Any suggestions ?
    thx

    The only way to get in contact with TT Sports is through chat or email on the Contact Us page (link at bottom of every page) during business hours in India. They no longer offer phone support for watches as they went out of business over 2.5 years ago.

    When you say reloading the battery do you mean you opened the case and put in a new battery or do you mean recharging the battery? If the first then you voided your warranty. Have you tried a factory rest just in case?
  • Swaquarel
    Swaquarel Registered Users Posts: 2
    New Seeker
    edited June 2020
    Hi tfarabaugh,
    i did not open the case, i only recharged the battery as usual with the adaptorcable.
    It is funny that the malfunction appears just on the day that the watch is 2 years in use.
    I think i better look for a new watch....
  • tfarabaugh
    tfarabaugh Posts: 17,004
     Superuser
    Swaquarel wrote: »
    Hi tfarabaugh,
    i did not open the case, i only recharged the battery as usual with the adaptorcable.
    It is funny that the malfunction appears just on the day that the watch is 2 years in use.
    I think i better look for a new watch....

    The timing was coincidental, I assure you. It is time to move on, you will find watches with far deeper and advanced features sets for a very reasonable price these days.