Battery not holding charge on TomTom via 52 — TomTom Community

Battery not holding charge on TomTom via 52

Hi, when I've fully charged the battery it only lasts a few minutes. Also it has frozen before when on & not switched on sometimes. It's only 6months old & only been used on a few trips. Do you think it's faulty? I have tried resetting it. Thanks for your help.

Best Answer

  • AnnielouAnnielou Posts: 2 [New Seeker]
    Accepted Answer
    Hello YamMazFam, thank you so much for your help and instructions. Problem now solved, we weren't using the right adapter :) All the best.

Answers

  • YamFazManYamFazMan Posts: 17,087
    Superusers
    edited June 5
    Hi
    @Annielou
    Welcome to the site....
    The Previous NAV4 and Latest (NAV5 WiFi) devices are quite power hungry and can go into "Power saving mode" if not supplied with enough power
    Are you using the Tomtom supplied cable and Tomtom supplied Power Adapter
    The Charger Adaptor and USB Cable supplied by Tomtom WILL run and charge the device at the same time

    Many 3rd party Mismatched Charger Adaptors won't run and charge the device at the same time
    See... It's not simply a power thing.....
    https://discussions.tomtom.com/en/discussion/comment/1182024/#Comment_1182024
    _____________________________________

    When the device is In use they are designed to be always connected to a power supply
    The Tomtom supplied Power Adapter is rated at 5Volts 1.2Amps
    Even after you have recharged the device externally via a mains charger, when in use in the vehicle, they will still require being connected to a Tomtom supplied Power Adapter (Or a proven suitable 3rd party Power adapter)
    ______________________________________

    (1)... Do NOT attach them to a dashboard USB port in your vehicle as they normally only supply 500mAmp (0.5Amp) and are for data transfer and not supplying power: See... Note (1) & (2)

    (2)... Using a NONE Tomtom 3rd party underpowered or a mismatched cigarette lighter charger can cause the device to go into Power Saving Mode: See... Note (1)

    (3)... On the Models with a built-in SIM, the reduction of power to the SIM can cause the dropping of the traffic info: Note (3)

    Note (1)... One of the worst things you can do to a Lithium battery is to run it flat... So at an (Undisclosed) percentage of battery discharge, the device will try to save its power requirements by dimming the screen and eventually powers off the device... Devices with a built-in SIM Card may also lose Live Traffic services
    Note (2)... A dashboard USB port can also fool a NAV4 Device into entering 'Updating Mode' and display the Connected to your Computer splash screen
    Note (3)... I tried connecting my Tomtom GO 6200 to my Cars USB port, checked the connection status it reports 'Connected over USB' --> 'GPRS (SIM) Disconnected'

    Stay Safe... ATB YFM
  • AnnielouAnnielou Posts: 2 [New Seeker]
    Accepted Answer
    Hello YamMazFam, thank you so much for your help and instructions. Problem now solved, we weren't using the right adapter :) All the best.
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