Update and now no voice — TomTom Community

Update and now no voice

I have updated the tomtom ease and after this there is no sound anymore, anyone an idea?

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Answers

  • DougLapDougLap Posts: 5,706
    Superuser
    Hi @Pietman

    Have you accidentally pressed the Menu button so long the Speaker Icon on the next page is crossed and have you checked the Alerts Icon at the other end of the Volume bar on the Search etc.Page because is that crossed.

    Doug
  • PietmanPietman Posts: 4 [Apprentice Seeker]
    Hi Doug, thanks for the fast reply, but no the speaker icon is not crossed end the volume is set on 80%. When you change that in this second page as you say it also makes a check sound, so the system works.....
  • DougLapDougLap Posts: 5,706
    Superuser
    Hi @Pietman

    Is the Voice Icon right of the Volume Bar crossed?

    Also try a Soft Reset. Ie turn the unit off then on again and when ready Hold the On button down for about 20 seconds plus until you hear the drumroll sound then let the button go. The unit will restart. This is a good thing to do after any updates as it tidies up the devices files.

    Doug
  • PietmanPietman Posts: 4 [Apprentice Seeker]
    Voice icon is crossed, I will try the soft reset, thanks again
  • PietmanPietman Posts: 4 [Apprentice Seeker]
    That's it!! Thanks
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