My XXL lost the whole map of california! — TomTom Community

My XXL lost the whole map of california!

Tom tom offers no support for my XXL. I have a lifetime map update and after my last update I lost Calif! It's not there!

any suggestions?

Answers

  • dhndhn Posts: 33,298 Superusers
    Are you sure? Scroll up and down the list of states and Cal. should be there.
  • devildog4devildog4 Posts: 15 [Master Explorer]
    y4vifxitr3sf.jpg
  • dhndhn Posts: 33,298 Superusers
    What map exactly do you have? Might it be Canada_and_Eastern US?
  • devildog4devildog4 Posts: 15 [Master Explorer]
    edited June 1
    Profile folder = C:\Users\Marty\AppData\Roaming\TomTomUpgrade\HOME\Profiles\
    Installation folder = C:\Program Files\TomTom HOME
    Data folder = C:\Users\Marty\Documents\TomTomUpgrade\HOME\
    Version = 2.20.11.41
    Language = en-US
    User name = [email protected]
    Login status = User is logged in
    Server = https://home.tomtom.com/redir
    Connection settings = Direct connection to the Internet (default)
    Name = TomTom XXL
    Device Code = AKUG4ASK56
    Serial number = RXxxxxxxxx19
    Capabilities = CarSymbol Caymann DangerZonesCameras Documents Durham HomeBackup InternalFlash Itinerary Leeway LinkVolumeToSpeed MapOverlays MapShare MultipleMaps Newyork NotAutomotiveEmbedded PermanentMapCfg PlusEphemeris PlusFuelPrices PlusOrRDSTMCTraffic PlusSafetyCamerasStatic RDSTMC RichPOI SDK SettingsOverride StartupImage SuspendImage TTS TTSCompressed TTSLoquendo700 Traffic USBAccessories VoiceBrowser WarningSounds screensize=480x272
    Storage devices = Internal Memory(G:)-Active
    Installed Items = program/Navigator 9.541,startupscreen/splashw 1,suspendscreen/antitheftw 1,carsymbol/-default 1,carsymbol/Arrow Yellow 1,carsymbol/BlueCar 1,carsymbol/ClassCar 1,carsymbol/FamilyCar 1,carsymbol/FinnedCar 1,carsymbol/GreyCar 1,carsymbol/Oldtimer 1,carsymbol/RaceCar 1,carsymbol/RedCar 1,carsymbol/SportsCabrio 1,carsymbol/SportsCar 1,carsymbol/SUV 1,carsymbol/YellowCar 1,satimage/usx 2,emephemeris/Ephemeris 1517243181,voice/English(US) - Bonnie 1,map/Northern_US_and_Canada 1040

    Technical support information

    Error incident IDs
    * Computer info:

    Operating system: Windows 10 Home x64 (Ver: 10.0, Build: 18362, Processor: AMD64)
    Free memory: 469979136 bytes
    User home directory: "C:\Users\Marty\Documents\"
    Home volume space: 367541 / 475854 MB
    Temporary directory: "C:\Users\Marty\AppData\Local\Temp\"
    Temp volume space: 367541 / 475854 MB
    Install directory: "C:\Program Files\TomTom HOME\"
    Install volume space: 367541 / 475854 MB
    External volume devices: G: [INTERNAL] 838 / 1885 MB
    OS login name: "USER ID"
    Host name: "DESKTOP-4TBQ19M"
    Date and time: 2020-05-29 14:36:10

    * HOME info:

    DLL Version: 2.20.11.41
    MapShare DLL Version: 2.2.2.983
    Language:

    * Connected device: "TomTom XXL IQ Routes Edition"

    ID: "AKUG4 ASK56"
    Type: "xxl2009_plus_2048_tts_black"
    Serial: "RXxxxxxxxx19"

    MapShare information:
    Patch format version: 2.4
    Map patch downloads: true
    POI patch downloads: false
    Patches to upload: 0
    POI Subscriptions:

    ttgo.bif file contents:
    [TomTomGo]
    DeviceName=TomTom XXL IQ Routes Edition
    DeviceVersionHW=ONE XXL IQ Routes
    DeviceSerialNumber=RXxxxxxxxx19
    DeviceUniqueID=AKUG4 ASK56
    RamDiskVersion=20181211
    BootLoaderVersion=55279
    LinuxVersion=1493118
    ApplicationVersionVersionNumber=9541
    ApplicationVersion=3145439.2
    UserLanguage=English US
    UserName=
    LastConnectionTime=Never
    GPSFirmwareVersion=2.16.201 354431
    BuiltInColorScheme0=Belgica
    BuiltInColorScheme1=Brittanica
    BuiltInColorScheme2=America
    BuiltInColorScheme3=Germanica
    BuiltInColorScheme4=Australia
    BuiltInColorScheme5=Deuteranopia
    BuiltInColorScheme6=Greys
    BuiltInColorScheme7=Antarctica
    BuiltInColorScheme8=Africa
    BuiltInColorScheme9=Astra
    BuiltInColorScheme10=Asia
    BuiltInColorScheme11=Brasilia
    BuiltInColorScheme12=Concordia
    BuiltInColorScheme13=NewAnglia
    CurrentColorSchemeBuiltIn=11
    CurrentVoiceInfo=Bonnie
    CurrentMap=Northern_US_and_Canada
    CurrentMapVersion=1040.9926
    CurrentHomeLocation=41.27206,-80.14150,Jackson Center PA
    Traffic=N
    CurrentFuelpricesType=
    CurrentFuelpricesTypeString=
    CurrentFuelpricesLastFullUpdate=
    ValueRatio=A6UBaKihS5RwIchr3A==
    Features=PlusOrRDSTMCTraffic,PlusEphemeris,PlusSafetyCamerasStatic,PlusFuelPrices,HomeBackup,TTS,TTSCompressed,TTSLoquendo700,VoiceBrowser,LinkVolumeToSpeed,MapShare,Newyork,Itinerary,Caymann,Durham,Leeway,CarSymbol,RichPOI,PermanentMapCfg,RDSTMC,InternalFlash,SettingsOverride,SDK,USBAccessories,MultipleMaps,Traffic,MapOverlays,Documents,WarningSounds,DangerZonesCameras
    UnsupportedFeatures=PlusDownloadDynamic,PlusDownloadGeneral,PlusDownloadMap,PlusDownloadPOI,PlusDownloadScheme,PlusDownloadUpgrade,PlusDownloadVoice,PlusDownloadRingTone,PlusMessageNotification,PlusForceMessageNotification,PlusPushChannel,PlusTraffic,PlusWeather,PlusBuddies,PlusSafetyCamerasDynamic,PlusRoadConditions,PlusFuelPriceTimestamp,HDTraffic,Hercules,HerculesTraffic,Oxford,TrackMe,PlusTripReporting,OnDevicePayments,HidRemote,GPRSEngine,VoiceRecording,ASR,ASRCnC,TTSUncompressed,TTSNuance51,MP3,IPOD,MusicPlayer,PhotoViewer,PhotoJPGViewer,PhotoBMPViewer,Games,LinkVolumeToNoise,ZeroVolumeSupported,CaymannAlwaysOn,MAC,DepartureAdvisor,RouteInfoBackToSummary,VehicleProfile,MapShareVehicleProfile,Handsfree,PhoneFeatures,3DCarModels,TextureRendering,ExtraSounds,UserSkin,FrequentDestinations,InternalModem,Prague,Bluetooth,HardDisk,SDSlot,Microphone,ExternalModem,SMSSupported,Keyboard,SupportKeyControl,SupportGetAMap,Work,WorkEnabled,WorkPromotion,WorkTuria,WorkMurcia,WorkBremen,WorkUsePlus,WorkStartUpPromotion,LiveServices,SimpleMapBrowserButtonBar,HTTPActivation,AltDefaultCarSymbol,ArrivalSounds
    SupportedPatchTypes=3F
    NrSupportedErrorTypes=138
    UserPatchDatVersion=102
    CompressedPatchVersion=200
    MapServerPatchDatVersion=105
    DeletedPoiDatVersion=200
    ServerLineIndexDatVersion=102
    ServerNameIndexDatVersion=102
    MapShareSupportedProviders=243
    CharacterSet=TTU
    VehicleBrand=
    VehicleModel=
    VehicleOptions=
    IL #6: 'Internal Memory' 838 free/1885 total MB Block Size 32768 Media Name 'InternalMemory' serial $44648bef, Writable


    * Connection status
    Test1: Request code of http://home.tomtom.com/media/suppliers/check.png : 200 ,(success)
    Test2: Request code of http://home.tomtom.com/media/suppliers/check.png : 200 ,(success)
    Test3: Request code of http://download.tomtom.com/sweet/application/home2upgrade/bin/check.png : 200 ,(success)
    Test4: Request code of http://download.tomtom.com/sweet/application/home2upgrade/bin/check.zip : 200 ,(success)



    Mod edit: Please don't post private or personal information on a public forum. Thanks!
  • devildog4devildog4 Posts: 15 [Master Explorer]
    Im the original owner...US, Canada & Mexico...Had it for years using Calif my home State...

    Now it disappeared!!
  • YamFazManYamFazMan Posts: 16,813 Superusers
    edited May 31
    Hi
    @devildog4

    Your Serial Number first 2 Characters... 'RX'

    Comparing the information with the 3 links below and the device Info that you provided... It looks like your device is a UK/Europe Model ???

    'RX'... Your device is a TomTom XXL IQ Routes / XXL Classic with 2GB memory and it updates through TomTom HOME.
    Important:​ Your device is no longer supported through phone , and it's not possible to buy new maps and services for your device. You can still get help through our user forum and FAQ
    ___________________________

    Check your serial number....
    See... Find the model of your navigation device and what software it uses
    UK...
    https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB
    USA...
    https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_US
    Australia...
    https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_AU

    Devices with lifetime maps are not affected
    Tomtom have already stated that Lifetime Maps and any Existing Map Subscriptions will be honoured

    See VikramK Post (TomTom Staff) Here....

    https://discussions.tomtom.com/en/discussion/1032484/end-of-life-device-with-lifetime-maps/p1
    ________________________________

    If you have Lifetime Maps or an existing Map Subscriptions
    Call Tomtom Support....
    Here...https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new/p1

    When calling....
    Tomtom are monitoring Eol support by an Auto Response System
    When prompted DO NOT provide your Tomtom model information, wait for a live agent to respond


    Edit....
    Due to COVID-19 the phone service has been suspended....
    Tomtom Direct Email & Chat Links by Country....
    Click on required Countries Email or Chat Link....
    Here... https://discussions.tomtom.com/en/discussion/1122389/customer-service-contact-details-during-covid-19-epidemic/p1

    ATB YFM
  • DougLapDougLap Posts: 4,798 Superuser
    edited May 31
    Hi @devildog4

    I see in the data you list that it says Northern US and Canada. Were you given some options on maps when you updated and was one of them Southern US. Not sure but the North America, Canada and Mexico may be too big so Tomtom may have offered you some smaller options so that you can download the Portion of the original map that meets your needs. and you need a more Southern US option

    Doug
  • YamFazManYamFazMan Posts: 16,813 Superusers
    edited May 31
    Hi
    @devildog4

    See... Tomtom Video....
    How to install Map Zones using TomTom HOME

    (USA, Canada & Mexico map)


    Stay Safe... ATB YFM
  • devildog4devildog4 Posts: 15 [Master Explorer]
    Thanks for the suggestions....

    I will post the results
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