I bought a card for Canada, but I did not receive this card

wilrikvanomme_un38 Registered Users Posts: 1
Apprentice Seeker
edited May 2020 in MyDrive Connect
I bought a card for my Tomtom 5150 Truck. The map for Europe can be removed and the map of Canada must be on it. But I did not receive the card. And I can't install it either. I would like to receive an explanation on how to solve this.

Mod edit: Machine translated [Dutch]


  • VikramK
    VikramK Administrators Posts: 14,540
    edited May 2020
    Hi @wilrikvanomme_un38

    Welcome to the community!
    Could you send me the device serial number and the order number through a PM, please?

    Thanks, Vikram