How to solve problem of constant tomtom.com/reset status and "We could not connect to your watch"? — TomTom Community

How to solve problem of constant tomtom.com/reset status and "We could not connect to your watch"?

jfrandpjfrandp Posts: 3 [Apprentice Seeker]
Hello everyone. First time in this community, I really hope someone can help me.
I can´t unlock my watch from a tomtom.com/reset status. It is the only message it shows when the watch's battery is charged. I tried following the different instructions from the Support section in tomtom's website, but the Tomtom's App always ends showing the same message: "We could not connect to your watch".
Any ideas?
Thank you all.
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Answers

  • tfarabaughtfarabaugh Posts: 16,098 Superusers
    I would try to perform a reset on your watch using the recovery mode, follow these steps:

    1. Place your watch in the dock before you connect the dock to the computer.
    2. On your watch, move DOWN but keep the button pressed. If the USB port on your computer is not easily accessible, connect the dock to the computer without the watch. Then move down from the clock screen while you slide the watch into the dock.
    3. Connect the dock to the computer. Keep pressing the button until your watch shows tomtom.com/reset.
    4. Release the button and wait for Sports Connect to show Update.
    5. Click Update in Sports Connect.
  • jfrandpjfrandp Posts: 3 [Apprentice Seeker]
    tfarabaugh thanks a lot for your time and your help. Unfortunately, I had previously tried that way, and it doesn´t work. For a second it seems to have worked, but finally it always end showing the same message: "We could not connect to your watch".
    Any other ideas?
    Thanks again
  • tfarabaughtfarabaugh Posts: 16,098 Superusers
    Dead watch. Throw it out and buy a new watch from a new company. TT Sports went out of business 2.5 years ago and discontinued all models,. They are now obsolete.
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