TomTom XXL CANT USE THIS MAP ON THIS DEVICE AFTER UPDATE error
Audrone
Posts: 3 [New Seeker]
Hello,
I've connected old TomTom XXL device via TomTom Home app and updated the software, after that - it is unable to load the maps. is now telling me there is a problem with the map and that i cant use these maps on this device: Eastern_Europe-513 and Europe_Central-512. Can you help with that?
Is it possible to get more recent versions of these maps which are pretty outdated?
Thank you!
I've connected old TomTom XXL device via TomTom Home app and updated the software, after that - it is unable to load the maps. is now telling me there is a problem with the map and that i cant use these maps on this device: Eastern_Europe-513 and Europe_Central-512. Can you help with that?
Is it possible to get more recent versions of these maps which are pretty outdated?
Thank you!
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Best Answer
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VikramK
Posts: 11,095 
Moderator
@Audrone
The exact same version of the base map is no longer available on our servers. So activating that version will not help. It won't get offered for download.
I have added a different map cut(Eastern Europe), see if you are able to get this one installed.
~ Vikram
5
Answers
Welcome to the community!
A map has been reactivated for your device. Just remove the existing map first and download a fresh version using TomTom HOME.
Regards
Vikram
I see now update for "Europe" map 3193MB, but it does not fit into XXL model, because it is only 2GB sd storage only.
Is there a way to get older maps which would fit into it? Or only for Eastern Europe? Or Lithuania only?
The exact same version of the base map is no longer available on our servers. So activating that version will not help. It won't get offered for download.
I have added a different map cut(Eastern Europe), see if you are able to get this one installed.
~ Vikram