Payed for a year but no subscription on my phone

Jinx100 · May 2020

I payed for a year with google pay but the app keeps telling that I have no subscription. I live in the Netherlands and I have a LG G6. I deleted and installed the app, but no luck. It keeps saying free miles 75km and upgrade. When I push the restore purchase button I says that is nothing to restore.

YamFazMan · May 2020

Hi
@Jinx100
Welcome to the site....
Contact Tomtom Support....
Due to COVID-19 the Support Phone service has been suspended....

Instead Use... Tomtom Direct Email & Chat Links by Country....
Click on required Countries Email or Chat Link....
Here... https://discussions.tomtom.com/en/discussion/1122389/customer-service-contact-details-during-covid-19-epidemic/p1

Stay Safe... ATB YFM

lampard · May 2020

HI @Jinx100

Welcome to the Community! Have you used any other e-mail address to purchase the subscription than the one you used to log in here? I can't see any subscription on your email account here.

Regards, lampard

Payed for a year but no subscription on my phone

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