Accounts linked to devices — TomTom Community

Accounts linked to devices

Hi, I have 2 email addresses a Gmail and email. Now I have the Gmail address on my navigation and the email on laptop and phone, so no connection. My question, how do I solve this? Bvd Helmich



Mod edit: Machine translated(Dutch)

Best Answer

  • VikramKVikramK Posts: 11,954 Moderator
    edited May 2020 Accepted Answer
    Thanks Helmich,
    If you do a factory reset, it will clear all the stored history on the device along with the account details.

    RESET> [Main menu- Settings-System-Reset device]
    As a result, you would also lose your stored favourites and routes.

    After the reset, you can log in with your new email address.

    ~Vikram

Answers

  • VikramKVikramK Posts: 11,954 Moderator
    edited May 2020
    Hey @Helmich

    Welcome to the community!

    So, if I understand this correctly, you wish to replace the Gmail address and set up the device on your new email?
    Thanks, Vikram
  • HelmichHelmich Posts: 2 [Apprentice Seeker]
    edited May 2020
    Hallo Vikram,

    Yep that's right.
    Any idea how I can do that?
    Thank you for your response
    Helmich


    Mod edit: Machine translated(Dutch)
  • VikramKVikramK Posts: 11,954 Moderator
    edited May 2020 Accepted Answer
    Thanks Helmich,
    If you do a factory reset, it will clear all the stored history on the device along with the account details.

    RESET> [Main menu- Settings-System-Reset device]
    As a result, you would also lose your stored favourites and routes.

    After the reset, you can log in with your new email address.

    ~Vikram
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