why has my TomTom been updated to premium ?

mohanad1976 Registered Users Posts: 1
New Seeker
I upgraded my TomTom app to premium but it has not been upgraded and I paid 20 €


  • YamFazMan
    YamFazMan Posts: 20,983
    edited May 2020
    Welcome to the site....
    I guess at Tomtom its like everywhere else....
    The restrictions as a result of the Corona Virus, Social Distancing and people working from home, are probably delaying the Activation of Accounts and the Allocation of Maps & Services to Accounts/Devices....
    @VikramK or @lampard the Forum Moderators should pick this up nn Tomorrow and check your Account Status....

    Due to COVID-19 the Support Phone service has been suspended....
    Use.... Tomtom Direct Email & Chat Links by Country....
    Click on required Countries Email or Chat Link....
    Here... https://discussions.tomtom.com/en/discussion/1122389/customer-service-contact-details-during-covid-19-epidemic/p1

    Stay Safe... ATB YFM
  • lampard
    lampard Administrators Posts: 6,004
    HI @mohanad1976

    Welcome to the Community! Have you used any other e-mail address to purchase the subscription than the one you used to log in here?

    Best, lampard