New items - 'update' now disabled — TomTom Community

New items - 'update' now disabled

Hi, I have a TomTom 5200 that is telling me a Europe map update of over 9gb is available to download. When I go to settings, the 'updates and new items' icon has a '1' overlayed on it however when I click on it the next screen 'update now' is disabled and no maps listed for download. I have around 3.7gb spare on my device.

Does anyone know what the issue is? Could it be down to the size of the potential download?

Thanks
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  • YamFazManYamFazMan Posts: 17,113
    Superusers
    edited April 28
    Hi
    @cgreen69

    Does your device have an Internet connection using either Wi-Fi or USB ???
    The NAV5 (Wi-Fi) devices normally update using Wi-Fi....
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB....


    TomTom Video... Updating your navigation device using Wi-Fi®



    If you have successfully connected your device to your Wi-Fi....
    To check your Connection Speed, Signal Strength & Quality
    On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on the Your Wi-fi name (The one Showing as connected)
    A new Menu Page opens

    7g8gwfpx1swt.jpg
    On the left-hand side of the screen is your Wi-Fi Connection Status

    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...

    ___________________________

    Option... (1) Connected Wi-Fi
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
    ____________________________

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps

    Connecting hard-wired over USB is normally more reliable than any Over The Air Connections
    Updating your new device over USB will require "MyDrive Connect"
    Get it here..... https://uk.support.tomtom.com/app/answers/detail/a_id/12428
    Install and Run MyDrive Connect
    There's no need to login to MyDrive Connect... See Note... (1)
    Connect your Device to a USB Port on your PC
    The Update will hopefully complete

    If your using a Laptop it would be also more advisable to use a hard-wire connection back from the Laptop to the Router....
    _________________________

    Note... (1) MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc....

    27bxc59f2s23.png
    If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    ATB YFM
  • DougLapDougLap Posts: 5,706
    Superuser
    Hi @cgreen69

    Is the Europe map the only map on the device?

    Doug
  • cgreen69cgreen69 Posts: 8 [Apprentice Seeker]
    Hi @YamFazMan my WI FI signal strength isexcellent. Link Speed is 72Mbps. I've used it successfully for many updates in the past.
  • cgreen69cgreen69 Posts: 8 [Apprentice Seeker]
    Hi @DougLap it is. And as I was typing this its just detected more updates and the "update now" button is working! Thanks
  • YamFazManYamFazMan Posts: 17,113
    Superusers
    edited April 28
    Hi
    @cgreen69

    You're welcome, glad you're sorted :)
    Hope your update goes well....
    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are mandatory and force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items ONE AT A TIME....

    ATB YFM
  • DougLapDougLap Posts: 5,706
    Superuser
    Hi @cgreen69

    One suggestion I would make is that you add another map to your unit so you have 2 on it. I would suggest Venezuela as it is only about 30mb and you can leave it lying there. The reason is the Unit needs a valid map on it to be able to start normally and if you only have the European map on it then if you have a problem during an update etc and lose the map you can operate the unit normally with the small map on it and avoid the No Map Found situation.

    Also with 2 maps on the unit you can then delete one and replace it with another if you ever want to.

    Hope your update goes okay.

    Doug
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