620 Prof screen lines.
Cobray
Posts: 3 [New Seeker]
Got lines on my screen after 10 days and would like any ideas to fix it. Currently I've done the 30s power button reset and now im going try a complete battery drain. If nothing works a return is the next thing.
Thanks for anyones help!
Thanks for anyones help!
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Answers
Superuser
Having checked on the My Drive website and logged int your account that your My places etc are backed up there then you could try a factory Reset.
Tap menu
Tap Settings
Tap system
Tap reset device
You will have to set the device up again as you did when first used.
If that does not work then a Device Recovery could be the next move.
https://discussions.tomtom.com/en/discussion/1034277/how-to-recover-your-device/p1?new=1
Doug
Superusers
@Cobray
Tomtom
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Superuser
If it's still under warranty then I'd suggest calling customer services to get it swapped out, otherwise you're possibly looking at a screen replacement.
If it is out of warranty and you don't mind getting your hands dirty - before you order a replacement screen, try taking it apart and reseating the plug where the ribbon cable from the screen attaches to the circuit board. It could just be a dodgy connection.
This video will give you an idea how to get inside...
Superusers
@Cobray
I've seen s couple of posts in the past saying the screen ribbon cable had not been seated property... But they were out of warranty so nothing to lose....
ATB YFM