Synchronization with sports app doesn’t work
Tdz
Registered Users Posts: 5 
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Sport app and watch doesn’t synchronise activities...
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Best Answer
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The factory reset clears the activities that had not been uploaded unfortunately, but there was no other way to sync it. I would strongly consider syncing by computer, it is much more reliable.2
Answers
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Nothing to be done with this little information. What device are you suing, what device are you syncing on, what error messages are you getting? Without a detailed description of the problem and what steps you have taken to remedy it there is no way to help you0
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Tomtom runner 3 cardio music with iphone 8 tomtom sports app. Message: can not synchronise activities.0
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I already did all the steps on your site like: disconnect watch and reconnect again, restart phone, connect the watch with pc But nothing works...0
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You should reset the connection following these steps. You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.5
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Thanks I think it will work now ... however I lost ten activities...0
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The factory reset clears the activities that had not been uploaded unfortunately, but there was no other way to sync it. I would strongly consider syncing by computer, it is much more reliable.2
