map update Australia

carlessa Registered Users Posts: 2
Apprentice Seeker
edited August 2021 in Map purchase & installation
My wife Marie and I purchased a map update Australia - 1 year Map Update Service Order #4xxxxxx017 on 16/03/2020 hoping to use it on Mazda NB1 which connects via Tomtom Home. However it does not seem compatible. Is this correct? If so, can I get a refund?

Mod edit: Please don't post private or personal information on a public forum. Thanks!