cant install update of UK maps

atter666
atter666 Registered Users Posts: 5
Apprentice Seeker
not really sure what i am using--its an SD card from a renault espace which guide calls carminat tomtom. had worked fine until i tried to update the maps. i paid £69 for 1 year sub and tried to install what i thought was western europe including the UK and Ireland but it only loads all but the UK and i am much worse off! why won't it load UK of all things and can i simply reset to the original maps if nothing else?
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  • VikramK
    VikramK Administrators Posts: 14,070
    Moderator
    Hi @atter666

    Welcome to the community!

    If you have installed the Western Europe map then UK and ROI should be installed as well.

    When planning a route on your device have you tried to tap on the flag icon on the right top corner to change the country. You might have to scroll down to find it in the list.

    Regards
    Vikram

  • atter666
    atter666 Registered Users Posts: 5
    Apprentice Seeker
    hi-thank you for the reply. yes i clicked on the French flag! and scrolled down very excitedly, but all the countries except UK ROI are there!
  • VikramK
    VikramK Administrators Posts: 14,070
    Moderator
    That is strange..

    If you go into the main menu- Status and information- version information > What do you see under Maps?

    I have also activated a separate map of UK and ROI for the device but this should really not be needed :/ if you have the Europe western zone installed.

    Regards
    Vikram
  • atter666
    atter666 Registered Users Posts: 5
    Apprentice Seeker
    Hi when i tried to install the UK and ROI which you made available it started but then said in red cannot create folder J/united kingdom...
    what am i doing wrong?

    is it possible to talk on the phone to you?
    thanks
    Simon
  • atter666
    atter666 Registered Users Posts: 5
    Apprentice Seeker
    when i checked the card on the car it said south western europe installed
  • atter666
    atter666 Registered Users Posts: 5
    Apprentice Seeker
    i have now installed western europe and sucess!! that does include UK and NI. the map and description of south western europe suggested uk included but on mine it wasnt!
    how do i access 'Live' services
  • VikramK
    VikramK Administrators Posts: 14,070
    Moderator
    Good to know this is sorted.

    For LIVE Services you need to have an active subscription on your account, you can order the service here- https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/live-services/

    Regards
    Vikram