Unable to Log into MyDrive — TomTom Community

Unable to Log into MyDrive

TonymakTonymak Posts: 5 [Apprentice Traveler]
edited April 2020 in MyDrive Connect
Hello, I have been trying to log into my drive on my Go 5000 for the past few days without success. The error message says " trouble accessing TomTom services"


  • robvvrobvv Posts: 1 [New Seeker]
    I have exactly the same problem. Anyone to help us out?
  • LochfrassLochfrass Posts: 16,681
    There is a general problem at TomTom.
    In the German Part of this Forum the Moderator announce it.
  • TonymakTonymak Posts: 5 [Apprentice Traveler]
    Did a factory reset and still unable to connect to MyDrive.
  • YamFazManYamFazMan Posts: 20,252
    Hi All

    Live Traffic NOW OK Worcestershire UK....

  • Jamiem1982Jamiem1982 Posts: 5 [Apprentice Traveler]
    Live traffic still still showing cannot connect to Tomtom services for me in the UK.. It briefly came on for 20mins this morning but then went off again!!
  • YamFazManYamFazMan Posts: 20,252

    NO Live Traffic this Morning Worcestershire UK

    Stay Safe... ATB YFM
  • dmulvdmulv Posts: 675
    There's an update from VikramK in the thread here. I suggest we follow this for the latest on the problem.
  • TonymakTonymak Posts: 5 [Apprentice Traveler]
    Logged into MyDrive but not syncing data in London.
  • tollcrosstollcross Posts: 27 [Prominent Wayfarer]
    Personally I found any problems updating ,logging on ETC..I just uninstall MY Drive Connect using free version of Revo Uninstaller...then Reinstall My Drive connect....
    If you do this and click uninstall from Revo uninstaller list..initially it uninstalls using windows uninstaller...after it has finished you have to click SCAN...this searches for remnants still existing...when it displays these..click...select all ..then delete...you can now reinstall my drive connect
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