Unable to Log into MyDrive

Tonymak
Tonymak Registered Users Posts: 5
Apprentice Traveler
edited April 2020 in MyDrive Connect
Hello, I have been trying to log into my drive on my Go 5000 for the past few days without success. The error message says " trouble accessing TomTom services"

Answers

  • robvv
    robvv Registered Users Posts: 1
    New Seeker
    I have exactly the same problem. Anyone to help us out?
  • Lochfrass
    Lochfrass Posts: 18,999
     Superuser
    There is a general problem at TomTom.
    In the German Part of this Forum the Moderator announce it.
    https://discussions.tomtom.com/de/discussion/comment/1701493/#Comment_1701493
  • Tonymak
    Tonymak Registered Users Posts: 5
    Apprentice Traveler
    Did a factory reset and still unable to connect to MyDrive.
  • YamFazMan
    YamFazMan UKPosts: 21,359
     Superuser
    Hi All

    Live Traffic NOW OK Worcestershire UK....

    ATB YFM
  • Jamiem1982
    Jamiem1982 Registered Users Posts: 5
    Apprentice Traveler
    Live traffic still still showing cannot connect to Tomtom services for me in the UK.. It briefly came on for 20mins this morning but then went off again!!
  • YamFazMan
    YamFazMan UKPosts: 21,359
     Superuser
    Hi

    NO Live Traffic this Morning Worcestershire UK

    Stay Safe... ATB YFM
  • dmulv
    dmulv Posts: 676
    Superuser
    There's an update from VikramK in the thread here. I suggest we follow this for the latest on the problem.
  • Tonymak
    Tonymak Registered Users Posts: 5
    Apprentice Traveler
    Logged into MyDrive but not syncing data in London.
  • tollcross
    tollcross Registered Users Posts: 27
    Prominent Wayfarer
    Personally I found any problems updating ,logging on ETC..I just uninstall MY Drive Connect using free version of Revo Uninstaller...then Reinstall My Drive connect....
    If you do this and click uninstall from Revo uninstaller list..initially it uninstalls using windows uninstaller...after it has finished you have to click SCAN...this searches for remnants still existing...when it displays these..click...select all ..then delete...you can now reinstall my drive connect