Device not responding error when the selected language is Greek — TomTom Community

Device not responding error when the selected language is Greek

Ste7iosSte7ios Posts: 746 Superuser
edited April 12 in RIDER
I tried to update my Rider 400 today with the latest map.

Every time it failed with a "device not responding error" (in greek).

I cleaned up everything ("TomTom Rider 400" network adapter, moved "TomTom Drive Connect" app to the bin, and deleted ~/Library/Application Support/ & ~/Library/Caches TomTom related folders) and reinstalled the app.

Nothing changed...

Then I checked the logs.

I see repeated:
2020-04-12 11:54:29.495|50331742|Error|SecureStorageMac::RemoveItem|Failed to remove password for cookie or proxy tomtom.com.key.3: error The specified item could not be found in the keychain.
2020-04-12 11:54:29.496|50331742|Error|SecureStorageMac::RemoveItem|Failed to remove password for cookie or proxy tomtom.com.key.2: error The specified item could not be found in the keychain.
2020-04-12 11:54:29.496|50331742|Error|SecureStorageMac::RemoveItem|Failed to remove password for cookie or proxy tomtom.com.key.1: error The specified item could not be found in the keychain.
2020-04-12 11:54:29.496|50331742|Error|SecureStorageMac::RemoveItem|Failed to remove password for cookie or proxy tomtom.com.key.4: error The specified item could not be found in the keychain.
errors.

And...
2020-04-12 11:56:08.932|234881064|Error|RelayAgentWorker::ReportUnresponsive|Failed to connect to the PND on revinetd connection.
.....
020-04-12 11:58:41.583|20|Debug|USBSubscriber::DeviceArrival|No IP Address assigned to KD4205F00738, using 169.254.10.1
2020-04-12 11:58:41.586|20|Debug|USBSubscriber::DeviceArrival|Reporting Device arrival; MUID KD4205F00738, USBID //1390//5456//KD4205F00738
2020-04-12 11:58:41.586|10|Information|DeviceController::onDeviceAdded|Adding device location identifier //1390//5456//KD4205F00738
2020-04-12 11:58:41.586|10|Information|SupporterManager::onDeviceArrival|MUID: KD4205F00738
2020-04-12 11:58:41.586|20|Debug|SupporterManager::onDeviceArrival|Old device: KD4205F00738; new device: KD4205F00738; old device connected: 0; 0 - 0 - 0 - 0 - 0.
2020-04-12 11:58:41.586|10|Information|SupporterManager::onDeviceArrival|New device IP 169.254.10.1. old device IP 169.254.10.1.
2020-04-12 11:58:41.586|10|Information|SupporterConfiguration::UpdateServices|MUID is KD4205F00738
2020-04-12 11:58:41.600|20|Debug|SupporterConfiguration::ProcessItems|MUID is KD4205F00738, language version attribute is version
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:1:mytomtom: contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|link is https://www.tomtom.com/%LOCALE%/deskapp/mydrive/
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:1:mytomtom:en_RU contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:1:mytomtom:en_LT contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:1:mytomtom:en_HR contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:1:mytomtom:en_EE contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:1:mytomtom:en_LV contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:1:mytomtom:en_MY contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:1:mytomtom:en_HU contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:2:mycontent: contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|link is http://%IPADDRESS%/pcmi/?locale=%LOCALE%
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:2:mycontent:cs_CZ contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:2:mycontent:da_DK contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:2:mycontent:de_DE contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:2:mycontent:de_AT contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:2:mycontent:el_GR contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|postfix is el_GR, locale is el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|link is http://%IPADDRESS%/pcmi/?locale=%LOCALE%
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:2:mycontent:es_ES contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:2:mycontent:es_AR contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:2:mycontent:es_MX contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:2:mycontent:en_EE contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:2:mycontent:fi_FI contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:2:mycontent:fr_FR contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:2:mycontent:fr_BE contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:2:mycontent:fr_CA contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:2:mycontent:fr_LU contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:2:mycontent:en_HR contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:2:mycontent:en_HU contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:2:mycontent:it_IT contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:2:mycontent:en_LT contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:2:mycontent:en_LV contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:2:mycontent:en_MY contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:2:mycontent:nl_NL contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:2:mycontent:nl_BE contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:2:mycontent:pl_PL contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:2:mycontent:pt_BR contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:2:mycontent:pt_PT contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:2:mycontent:en_RU contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:2:mycontent:sk_SK contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:2:mycontent:sl_SI contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:2:mycontent:sv_SE contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:2:mycontent:tr_TR contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:2:mycontent:zh_CN contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:2:mycontent:zh_TW contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:2:mycontent:de_CH contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:2:mycontent:fr_MA contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:2:mycontent:fr_CH contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:2:mycontent:id_ID contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:2:mycontent:th_TH contains locale el_GR
2020-04-12 11:58:41.601|20|Debug|SupporterConfiguration::ProcessItems|checking id menuitem:2:mycontent:no_NO contains locale el_GR
2020-04-12 11:58:41.602|10|Information|SupporterManager::InitialisedErrorReporter|setting error reporter for device: KD4205F00738
2020-04-12 11:58:41.602|20|Debug|ErrorReporter::SetPNDSoftwareVersion|MUID KD4205F00738 software version 

That made me think about locale settings, so I changed "My Drive Connect" country to "United Kingdom (English)" from "Ελλάδα (Ελληνικά)" and the device's language to the same as well.

No more "device not responding error" messages and the updated started normally.


That's new... I never had problem with that.

7' remaining...

(macOS Catalina 10.15.4 (19E287))

Answers

  • Ste7iosSte7ios Posts: 746 Superuser
    Download finished, updating device 28' left...
  • Ste7iosSte7ios Posts: 746 Superuser
    edited April 12
    "Your device is up-to-date!".

    I changed device's language back to "Ελληνικά" (Greek) and the problem appeared again.

    I guess there is a dependency with device's language and TT's online services. Something is broken at the server side. Please check it.
  • VikramKVikramK Posts: 9,538 TomTom Moderator
    Hi @Ste7ios

    Thanks for bringing this up.

    I don't have a device handy to reproduce this error, but I will forward it to the concerned team.

    Regards
    Vikram.
Sign In or Register to comment.

Who's Online in this Category0