Subscription Ended - Renew your subscription to keep enjoying Tomtom Go Navigation

Stevetheboy
Stevetheboy Registered Users Posts: 3
Apprentice Traveler
I renewed my subscription for another year on my Note 4 running Tomtom Go. Up to this point I’d had no problems.
However, if I have no data (no mobile signal / no WiFi) I cannot start the app and get the following message and the option to “Continue”

Subscription Ended - Renew your subscription to keep enjoying Tomtom Go Navigation

Pressing ‘Continue’ does nothing until I get a signal.

How do I resolve this?

Comments

  • lampard
    lampard Administrators Posts: 6,006
    Moderator
    Hi @Stevetheboy

    Welcome to the Community! I hope you have the active subscription on your account which you used to login on the App. The App should only check once for the status of the subscription but I'll check this behavior with our team and post back here.

    Regards, lampard
  • lampard
    lampard Administrators Posts: 6,006
    Moderator
    Hi @Stevetheboy

    Can you provide us with the App version installed on your phone?

    lampard
  • Stevetheboy
    Stevetheboy Registered Users Posts: 3
    Apprentice Traveler
    Hi,
    App version: 2.0.7 release/19.3 (3115)

    Running on Galaxy Note 4.
  • lampard
    lampard Administrators Posts: 6,006
    Moderator
    Thanks for the details! We haven't seen any report like this so far but I've sent you a personal message with the information we need for further investigation.

    Regards, lampard

  • Stevetheboy
    Stevetheboy Registered Users Posts: 3
    Apprentice Traveler
    Thank you.
  • TTandroid_GO
    TTandroid_GO Registered Users Posts: 2
    Apprentice Traveler
    edited May 2020
    I have the same problem.
    Nokia 5.1
    TomTom Go app version 2.0.7
    1 month subscription.
    Started 23 April.

    I keep my phone on aeroplane mode for longer battery time.
    I don't need mobile signal much.

    Everyday it says my subscription has ended when it has not.
    The app Settings > Subscriptions has 1 month ticked and
    Google Play shows my 1 month subscription is active.

    To make your app work, before leaving home,
    I have to turn aeroplane mode off for maybe 10 secs.

    I thought the app would last all day but today it lasted few hours
    then it said subscription has ended again.

    Got annoyed and wrote this bug report.
  • lampard
    lampard Administrators Posts: 6,006
    Moderator
    Hi @TTandroid_GO

    Welcome to the Community! Thank you for reporting this. I would like you to know that this issue has been worked upon with high priority and we'll release this with the newest version as soon as possible. I'll post back here once there's an update.

    Regards, lampard
  • TTandroid_GO
    TTandroid_GO Registered Users Posts: 2
    Apprentice Traveler
    I think it is fixed now.
    I have used it 2 times since the 28 May update and there
    has been no trial / subscription has ended bug when on aeroplane mode.
  • moba77
    moba77 Registered Users Posts: 3
    New Seeker
    edited June 2020
    Dear support, i have the same issue: i'm using a Samsung S20 + , latest update of the android app and i've bought 1 year subscription. when i try to redeem it doesn't add unlimited km. how can i solve it?
  • DougLap
    DougLap Posts: 9,956
    Superuser
    Hi @moba77

    May be an issue that is being caused by the current Covid 19 situation and many working from home and things taking longer to be updated than usual.

    Hopefully @lampard might be able to look at your account and resolve it for you. Keep an eye out here..

    Doug
  • moba77
    moba77 Registered Users Posts: 3
    New Seeker
    thanks for reply , i wish @lampard will help me

    :)
  • moba77
    moba77 Registered Users Posts: 3
    New Seeker
    Hello, I've talked with live chat and they solved my issue. Now subscription is added to my Tom Tom go

    Have a nice evening
  • DougLap
    DougLap Posts: 9,956
    Superuser
    Hi @moba77

    Glad you are sorted.

    Doug
This discussion has been closed.