Subscription Ended - Renew your subscription to keep enjoying Tomtom Go Navigation
Stevetheboy
Registered Users Posts: 3 
Apprentice Traveler
Apprentice Traveler
I renewed my subscription for another year on my Note 4 running Tomtom Go. Up to this point I’d had no problems.
However, if I have no data (no mobile signal / no WiFi) I cannot start the app and get the following message and the option to “Continue”
Subscription Ended - Renew your subscription to keep enjoying Tomtom Go Navigation
Pressing ‘Continue’ does nothing until I get a signal.
How do I resolve this?
However, if I have no data (no mobile signal / no WiFi) I cannot start the app and get the following message and the option to “Continue”
Subscription Ended - Renew your subscription to keep enjoying Tomtom Go Navigation
Pressing ‘Continue’ does nothing until I get a signal.
How do I resolve this?
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Comments
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Hi @Stevetheboy
Welcome to the Community! I hope you have the active subscription on your account which you used to login on the App. The App should only check once for the status of the subscription but I'll check this behavior with our team and post back here.
Regards, lampard0 -
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Hi,
App version: 2.0.7 release/19.3 (3115)
Running on Galaxy Note 4.1 -
Thanks for the details! We haven't seen any report like this so far but I've sent you a personal message with the information we need for further investigation.
Regards, lampard
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Thank you.0
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I have the same problem.
Nokia 5.1
TomTom Go app version 2.0.7
1 month subscription.
Started 23 April.
I keep my phone on aeroplane mode for longer battery time.
I don't need mobile signal much.
Everyday it says my subscription has ended when it has not.
The app Settings > Subscriptions has 1 month ticked and
Google Play shows my 1 month subscription is active.
To make your app work, before leaving home,
I have to turn aeroplane mode off for maybe 10 secs.
I thought the app would last all day but today it lasted few hours
then it said subscription has ended again.
Got annoyed and wrote this bug report.
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Hi @TTandroid_GO
Welcome to the Community! Thank you for reporting this. I would like you to know that this issue has been worked upon with high priority and we'll release this with the newest version as soon as possible. I'll post back here once there's an update.
Regards, lampard0 -
I think it is fixed now.
I have used it 2 times since the 28 May update and there
has been no trial / subscription has ended bug when on aeroplane mode.1 -
Dear support, i have the same issue: i'm using a Samsung S20 + , latest update of the android app and i've bought 1 year subscription. when i try to redeem it doesn't add unlimited km. how can i solve it?0
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Hello, I've talked with live chat and they solved my issue. Now subscription is added to my Tom Tom go
Have a nice evening0
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