Answers

• Lochfrass Posts: 14,166
  Superusers

  April 2020 Accepted Answer

  Hi
  The Support must make changes in the backend of their servers.
  
  Please call support.
  Polska (Poland)
  +48 22 30 62 335
  Poniedzialek-Piatek: 9.00- 17.00
  
  or use the chat
  https://pl.support.tomtom.com/app/contact/p/5007/c/4757
  select zamowienia

  5
• YamFazMan Posts: 18,733
  Superusers

  April 2020

  Hi
  @Barry2961
  Welcome to the site....
  You can of use the same Email & Password as your old device on both devices
  You can have up to 10 devices on the same Email & Password
  
  BUT if both devices are in use at the same time there can be a problem
  
  Quote from a previous post...

  firefox wrote: »

  as logistics manager i have all the tomtom's set up on my laptop under one account, recently i have noticed that if i get in my car my tomtom will set a destination that another driver is going to automatically even though he is using a different tomtom.
  can anyone advise why this is please?

  The problem is easily overcome
  By Logging out of MyDrive on your devices
  When you need to sync a route file, log back into MyDrive on the device/s you wish to sync the data
  I use this method with eight devices... After all, you only need to enter the password, the device remembers the email address
  ____________________________________
  
  If you're not happy logging in/out of MyDrive on the devices, you will need to set up a MyDrive account with different Email and password for each device... the downside is you will need to set up and maintain multiple MyDrive (Web) Route planner accounts for any MyPlaces, POI's and Routes you wish to sync to each individual device
  
  Note... If you are restricted to only having one email address
  You can use a false email address like
  [email protected] But when using a false email and choosing what goes into 'Anything_Goes_Here' be careful
  Make sure its not someone's real email address, or they will receive all of your contact emails from Tomtom
  ____________________________________
  
  I maintain three NAV4 devices Start 60, GO 5000, Rider 400 and five NAV5 (Wifi) GO 520, 620, 6200, Premium & Rider 550 by simply logging in/out of MyDrive
  I use a single password across all the devices... You only need to enter the password, the device remembers the email address
  Most of the time on the individual devices I am out logged of MyDrive and only log in to sync data as required, then log out again
  
  NAV4.................. Tap (.... Menu) --> Tomtom Services --> MyDrive... Stop Syncing
  NAV(5)+Wifi)... Tap (.... Menu) --> Setting --> MyDrive... Stop Syncing
  _____________________________________
  
  Note.....
  Logging out of MyDrive on the device does not stop the device receiving Tomtom Traffic and live services info
  
  The above does not work in the USA the Live Traffic system is different to UK/Europe
  
  ATB YFM
  

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