I've reset my password a zillion times. I can log into the TomTom website after I reset my password but when I go into the downloaded software on my laptop, I can see the file I need to download but it asks me to login and won't accept the password. I hit Can't Remember Password and start over but it is a loop.
I'm using Windows 10. I've set the Firewall to allow HomeGroup (there was no Home) but the only option was to check Private but my home network is set as public (because other people use it when they visit).