tomtom start 52 does not start

YvonneN
YvonneN Registered Users Posts: 2
Apprentice Seeker
edited April 2020 in Devices using MyDrive Connect
All we see is the screen with "connected to your computer". When I click on something I get a screen with "No maps available".
Sometimes the menu quickly appears, but it is immediately gone.


Mod edit: Machine translated(Dutch)
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Answers

  • Lochfrass
    Lochfrass Posts: 18,018
     Superuser
    YvonneN wrote: »
    Machine translated:The only thing we get to see is the screen with "connected to your computer". If I click on something I get a screen with "No maps available".
    Very quickly sometimes the menu appears on the screen, but it's gone immediately. .
    MDC Home Delete folder manually.
    --> Disconnect the device from the computer.
    --> Log off MyDrive Connect and close it:
    --> Click on the MyDrive Connect icon ( or ) in the notification area of the Windows taskbar or in the Apple menu bar and then click > Exit.
    --> Delete the HOME3 folder
    - Press the "Windows" + R keys, please type in: %localappdata%
    - Select the TomTom folder
    - delete the HOME3 folder
    --> Now reboot the computer. Please don't shut down and restart the PC, but explicitly select the item "restart" in the start menu.
    --> reset the nav:
    - To do this, hold the on/off button about 30seconds, until you hear the drumsound.
    --> Start MyDrive Connect again and log in.
    --> Connect the device and start the download again

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