Why do Im have to pay for up grades when I purchased I got free up grades for as long as I own it

unrath Registered Users Posts: 3
New Seeker
This is a joke as no mater what user nname I put in it has already been used

Best Answer


  • VikramK
    VikramK Administrators Posts: 14,066
    Hi @unrath

    Welcome to the community!

    Where do you see this message? I reviewed your account, I see your device comes with USA, Canada & Mexico lifetime maps.

  • unrath
    unrath Registered Users Posts: 3
    New Seeker
    If i have life time maps why do they want me to pay and how do I get the upm date that I mshoulkd be getting
  • unrath
    unrath Registered Users Posts: 3
    New Seeker
    So why doin't you aswer my question as to how do I down load my free map up grades. What oes the BNBCode mean
  • Lochfrass
    Lochfrass Posts: 18,071
    Can you please add a Screenshot from MyDrive Connect where you see the Message
    So we can better understand what you mean.
  • YamFazMan
    YamFazMan Posts: 21,015

    Have you installed MyDrive Connect ????
    Tomtom FAQ... How to install and update maps with MyDrive Connect....
    Here.... https://us.support.tomtom.com/app/answers/detail/a_id/13843

    Some Maps or now to big to install onto the the on-board Memory....
    Important See Catch22... https://discussions.tomtom.com/en/discussion/comment/1686043/#Comment_1686043