Continuous failure to connect to my TomTom start 25 device
atvasco
Registered Users Posts: 1 
Apprentice Seeker
Apprentice Seeker
MyDrive Connect Version 4.2.7.3966
Window 10 Version 1909 OS build 18363.720
I have tried connection on all usb ports (2.0 and 3.0) - all fail to connect
All of these ports are in daily use and have exhibited NO problems.
I have had this problem ever since I purchased the Tom Tom device.
Occasionally it does connect then tels me that the download will take 102 HOURS to download. This value decreases but on experience it takes about 4 hours to download. After that it takes another hour or so to install!
This is quite unacceptable.
I regularly download large files including ISOs and mobile phone data in far less time, (Minutes).
No wonder Tom Tom is losing business to the mobile phone GPS apps.
It's time TomTom handed over their networking functions to professionals who would analyse the existing distribution setup and provide a reliable, fast and professional service.
Window 10 Version 1909 OS build 18363.720
I have tried connection on all usb ports (2.0 and 3.0) - all fail to connect
All of these ports are in daily use and have exhibited NO problems.
I have had this problem ever since I purchased the Tom Tom device.
Occasionally it does connect then tels me that the download will take 102 HOURS to download. This value decreases but on experience it takes about 4 hours to download. After that it takes another hour or so to install!
This is quite unacceptable.
I regularly download large files including ISOs and mobile phone data in far less time, (Minutes).
No wonder Tom Tom is losing business to the mobile phone GPS apps.
It's time TomTom handed over their networking functions to professionals who would analyse the existing distribution setup and provide a reliable, fast and professional service.
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0
Answers
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Hi
@atvasco
Welcome to the site....
On the rare occasions I have a problem with myDrive Connect
I Delete MyDrive Connect using the free version of Revo Uninstaller then Reinstall MyDrive Connect....
Using the Method Here... https://discussions.tomtom.com/en/discussion/comment/1682074/#Comment_1682074
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Or... Instead of UN-installing & RE-installing MyDrive Connect
I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program just as effective for giving MyDrive Connect a CPR...
See... https://discussions.tomtom.com/en/discussion/comment/1686214/#Comment_1686214
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On a Mac....Thanks @YamFazMan
I'm on a Mac but have found the two folders you mentioned (Home3 and MyDriveConnect) and deleted them. Hurrah.. that's done the trick after a couple of frustrating weeks I've updated it successfully.
Many thanks for the advice.
The "HOME3" and the "MyDrive Connect" folders are located here...
MacOS: Users\Username\Library\Application Support\TomTom\
_____________________
"Download/installation interrupted".....
Are your USB ports set for power saving "USB Selective Suspend"
See... https://discussions.tomtom.com/en/discussion/comment/1694455/#Comment_1694455
ATB YFM1
