How do I stop MyDrive Connect from resuming a corrupt map download? (Tomtom 5100)

David121 Registered Users Posts: 2
New Seeker
Hi I have a TomTom Go 5100.

I get no maps banner appear on my screen after attempting a new map download. So I followed the recommended TomTom video on youtube.

However when I sign into MyDrive Connect, straight away it automatically goes to the download screen at 7% progress, and contunies to download. It gets to 12% and then reverts back to 7%.

There is no way for me to go back/cancel the download and get to the main MyDrive Connect screen to inspect what is on the TomTom and then remove the corrupted map.

Appreciate any help