my GO610 wifi has lost maps during update — TomTom Community

my GO610 wifi has lost maps during update

GO 610 ZE had 4 update to download
when it was 99% a message said ERROR RETRY
after a retry I discovered that 2 of 3 maps were lost
the device was recognized but a strange error was saying
MY_DEVICES_HEADING my_devices_sub_heading
and clicking on the device HEADING sub_title message how_to_text

apparently the navigation with the unique map available is regular
but I miss the other two

Best Answers

  • VikramKVikramK Posts: 9,886 Moderator
    Accepted Answer
    Hi @Mavrina

    I see that you have the maps of Germany /Austria / Switzerland installed on your device. Which other update are you looking for?

    Could you do a soft reset and check again?



    Regards
    Vikram

Answers

  • MavrinaMavrina Posts: 6 [Apprentice Seeker]
    these are the two screen
  • VikramKVikramK Posts: 9,886 Moderator
    Accepted Answer
    Hi @Mavrina

    I see that you have the maps of Germany /Austria / Switzerland installed on your device. Which other update are you looking for?

    Could you do a soft reset and check again?



    Regards
    Vikram

  • MavrinaMavrina Posts: 6 [Apprentice Seeker]
    thanks
    the word RESET scares me .... are tou shure I'm not going to loose the remain map?
    The other where the pre-installed ITALY and EUROPE WEST (including Iceland)
  • MavrinaMavrina Posts: 6 [Apprentice Seeker]
    I applied the soft reset ... it seems now that the device is downloading a map

    the problem now is that I see many Europe maps and I hope to download the right one ... it included iceland where I have been and would to go back

    how is it possible to see the exact name of the maps I owned?
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