Tomtom grindingly slow Updates
Martin.UK
Registered Users Posts: 2 
Apprentice Seeker
Apprentice Seeker
Have had a Start 25 for several years and almost wish it would die so I can justify replacing it. The updates are always stupidly slow and prone to fail. Tomtom Mydrive software rarely recognises the device being connected to PCs or various laptops without 3 attempts. They never never get the speed limits correct on the M1 because roadwork restrictions are out of date. Consequently estimated travel time is a joke. Travel updates are ineffective and quite likely to direct you into a major holdup.
So, after this rant, my question is: Tomtom, can you get anything right?
So, after this rant, my question is: Tomtom, can you get anything right?
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Answers
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Hi
@Martin.UK
How Fast/Slow is your Internet connection ???
Updating my NAV4 GO 5000....
Full Europe map size 8.5+ GB
Virgin Media Broadband 110 Mb/s
NAV4 GO 5000 over USB using MyDrive connect....
Map Download only... 10mins 55seconds (Stopwatch)
Download + Install... Total 1hr 4mins 37seconds (Stopwatch)
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On the rare occasions I have a problem with myDrive Connect
I Delete MyDrive Connect using the free version of Revo Uninstaller then Reinstall MyDrive Connect....
Using the Method Here... https://discussions.tomtom.com/en/discussion/comment/1682074/#Comment_1682074
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Or instead of UN-installing & RE-installing MyDrive Connect
I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program just as effective for giving MyDrive Connect a CPR...
See... https://discussions.tomtom.com/en/discussion/comment/1686214/#Comment_1686214
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On a Mac....Thanks YamFazMan
I'm on a Mac but have found the two folders you mentioned (Home3 and MyDriveConnect) and deleted them. Hurrah.. that's done the trick after a couple of frustrating weeks I've updated it successfully.
Many thanks for the advice.
The "HOME3" and the "MyDrive Connect" folders are located here...
MacOS: Users\Username\Library\Application Support\TomTom\
ATB YFM0 -
Thanks for the reply. On this last occasion it was a fresh install of MyDrive Connect on a new PC and the update was Mbs rather than gigabytes but took about 1.5 hours.
I am not expecting a further reply as I am resigned to all the problems I mentioned continuing until I replace the unit with a different brand, but do appreciate your assistance.0 -
Hi
@Martin.UK
The The Start 25 is a NAV3 Device, its three generations behind the latest NAV5 (Wi-Fi) devices.....
Here....Installing the Full Europe map v1045 update....
Device... NAV5 (Wi-Fi) GO 6200....
I Have 3 Options....
(1)... Using a Win10 PC hard-wired to Modem Virgin Media 112.87 Mb/s
(2)... PC Connects to the Home Wi-Fi at 40 Mb/s
(3)... The GO 6200 direct Wi-Fi connection to the Router is 72MB/s
I updated the Full Europe map v1045 size 9GB +
Obviously for me, updating the GO 6200 over USB with MyDrive connect running in the background is the Faster option....
I'm happy with an 9GB+ Map update in 23Mins 34secs (Stopwatch)
The latest NAV5 (Wifi) devices install the maps more quickly than the NAV3 & NAV4 devices
NAV5 (Wi-Fi) Devices update on the fly....
i.e... No Download/Decompress/Upload/Install
ATB YFM0 -
I have a rider 550 which I put on to update it's maps last night at 6pm, we are now at 3.26pm the next day and it's still showing 83% done, I have it plugged into the usb2 port but as far as I know it's using its WiFi to do it, now I'm no expert but this is dam slow to me, what am I doing wrong.0
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Hi
@SteveCB1000ft
Here.... Installing the Full Europe map v1050 update....
Device... NAV5 (Wi-Fi) GO 6200....
I Have 3 Options....
(1)... Using a Win10 PC hard-wired to Modem Virgin Media 112.87 Mb/s
(2)... PC Connects to the Home Wi-Fi at 40 Mb/s
(3)... The GO 6200 direct Wi-Fi connection to the Router is 72 MB/s
I updated the Full Europe map v1050 size 9 GB +
Obviously for me, updating the GO 6200 over USB with MyDrive connect running in the background is the Faster option....
I'm happy with an 9 GB+ Map update in 23Mins 34secs (Stopwatch)
The latest NAV5 (Wi-Fi) devices install the maps more quickly than the NAV3 & NAV4 devices
NAV5 (Wi-Fi) Devices update on the fly....
i.e... No Download/Decompress/Upload/Install
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End
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The NAV5 (Wi-Fi) devices normally update using Wi-Fi....
If Wi-Fi is not available or is slow/unstable/unreliable.....
See Option... (2) Connect over USB....
Tomtom Video... Updating your navigation device using Wi-Fi
If you have successfully connected your device to your Wi-Fi....
To check your Connection Speed, Signal Strength & Quality
On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on Your WI-FI name (The one Showing as connected)
A new Menu Page opens
On the left-hand side of the screen is your Wi-Fi Connection Status
Tomtom recommends a minimum Wi-Fi download speed of 30Mbps
Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
All the update actions are executed on the device...
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Option... (1) Connected Wi-Fi
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
I always update my devices one Update at a time
The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time
Note... NAV(5 Wi-Fi) devices connected over Wi-Fi do not require MyDrive Connect to be running Even if MyDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
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Option... (2) Connected USB
If Wi-Fi is not available or is slow/unstable/unreliable.....
Tomtom recommends a minimum Wi-Fi download speed of 30Mbps
Connecting hard-wired over USB is normally more reliable than any Over The Air Connections
Updating your new device over USB will require "MyDrive Connect"
Get it here..... https://uk.support.tomtom.com/app/answers/detail/a_id/12428
Install and Run MyDrive Connect
There's no need to login to MyDrive Connect... See Note... (1)
Connect your Device to a USB Port on your PC
The Update will hopefully complete
If you're using a Laptop it would be also more advisable to use a hard-wire connection back from the Laptop to the Router....
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Note... (1) MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wi-Fi" etc....
If required you can close the 'Main MyDrive Window' showing the "Connect your device using Wi-Fi" Splash screen... MyDrive Connect only needs to run in the background on the PC Taskbar... The NAV(5 Wi-Fi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all the update actions are executed on the device...
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
ATB YFM
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