The internet keeps bombing out whenever I connect the "Via 52 " using the provided USB cable — TomTom Community

The internet keeps bombing out whenever I connect the "Via 52 " using the provided USB cable

Ktoh78Ktoh78 Posts: 1 [New Seeker]
I still have not updated to latest map version.

Answers

  • rider1riderrider1rider Posts: 761 [Revered Pioneer]
    probably your usb port on the computer causing the wifi to drop. try a different usb port. it can be a computer or hardware issue.
  • YamFazManYamFazMan Posts: 19,440
    Superusers
    edited March 2020
    Hi
    @Ktoh78

    On the rare occasions I have a problem with myDrive Connect
    I Delete MyDrive Connect using the free version of Revo Uninstaller then Reinstall MyDrive Connect....
    Using the Method Here... https://discussions.tomtom.com/en/discussion/comment/1682074/#Comment_1682074
    ______________________

    Or instead of UN-installing & RE-installing MyDrive Connect
    I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program just as effective for giving MyDrive Connect a CPR...
    See... https://discussions.tomtom.com/en/discussion/comment/1686214/#Comment_1686214
    ______________________

    JimB0b wrote: »
    Thanks YamFazMan
    I'm on a Mac but have found the two folders you mentioned (Home3 and MyDriveConnect) and deleted them. Hurrah.. that's done the trick after a couple of frustrating weeks I've updated it successfully.
    Many thanks for the advice.


    On a Mac....
    The "HOME3" and the "MyDrive Connect" folders are located here...
    MacOS: Users\Username\Library\Application Support\TomTom\
    _____________________

    "Download/installation interrupted".....
    Are your USB ports set for power saving "USB Selective Suspend"
    See... https://discussions.tomtom.com/en/discussion/comment/1694455/#Comment_1694455
    ATB YFM
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