As I update my Via 52, in My Drive Connect it indicates that the device is not connected — TomTom Community

As I update my Via 52, in My Drive Connect it indicates that the device is not connected

Honekker2000Honekker2000 Posts: 2 [New Seeker]
edited March 2020 in MyDrive Connect
In My Drive Connect indicate that the device is a TomTom Star 25 and my TomTom is a Via 52fa6nbj1kcasx.jpg



Mod edit: Machine translated(Spanish)

Answers

  • Honekker2000Honekker2000 Posts: 2 [New Seeker]
    edited March 2020
    I hope someone can help me
  • VikramKVikramK Posts: 11,097 Moderator
    Hi @Honekker2000

    Welcome to the community!

    Could you please identify the exact model name, see this link- https://uk.support.tomtom.com/app/answers/detail/a_id/9508

    VIA 52 and Start 25 belong to different generation of models.

    Some models have different naming conceptions depending if they were sold in Europe or US. Changing the country flag in MyDrive Connect makes a difference in a way the device is listed.

    Regards
    Vikram
  • pjl_02pjl_02 Posts: 1 [New Traveler]
    via52 will not sync to mydrive has been trying for 30 minutes
  • VikramKVikramK Posts: 11,097 Moderator
    Hi @pjl_02

    Is the device connected to the internet using smartphone data?

    If yes, have you logged in to your account on the device (MyDrive) ?

    Regards
    Vikram
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