Answers

• VikramK Posts: 11,095 Moderator

  March 2020

  Hi @Al3xandrelul
  
  Welcome to the community!
  
  Why would you need a product code for a map? Could you elaborate, what exactly is the problem?
  
  Regards
  Vikram

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• Al3xandrelul Posts: 3 [Apprentice Seeker]

  March 2020

  Because I want to update my car's maps. Sometimes it puts me on nearby streets, losing signal and some streets are missing. I bought the map from someone, not from the official TomTom Home app.

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• VikramK Posts: 11,095 Moderator

  March 2020

  Hi @Al3xandrelul
  
  Maps from 3rd party sources won't work on the TomTom devices.
  
  If there is an active map for the device it gets offered in TomTom HOME as a download(no need of a product code)
  
  We don't have a webshop for Romania so you wish to order a new map you can place an order on the Ireland webshop
  
  Regards
  Vikram

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• YamFazMan Posts: 18,668
  Superusers

  March 2020 edited March 2020

  Hi
  @Al3xandrelul
  
  I wondering if you have unfortunately visited one of the SCAM Tomtom Web Sites that have recently appeared....
  Tomtom FAQ 'Unauthorised TomTom support website scams'
  Here... https://uk.support.tomtom.com/app/answers/detail/a_id/26767
  
  ATB YFM

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• Al3xandrelul Posts: 3 [Apprentice Seeker]

  March 2020

  I didn't bought from someone online. I met with a person here in Romania who says that he fix the GPS system. Anyway. Thanks for answers. I have 1 more question: if I will buy a map from TomTom Home, will it work on my device? (I have a Renault Laguna 3 2009 with Carminat TomTom none live)

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