How to find product code of my map — TomTom Community

How to find product code of my map

Al3xandrelulAl3xandrelul Posts: 3 [Apprentice Seeker]
edited March 2020 in Built in car navigation
Hi everyone!

I don't find the product code fo my map. How can i find it?

Please email me at [email protected]


Mod edit: Please don't post private or personal information on a public forum. Thanks!


  • VikramKVikramK Posts: 12,161 Moderator
    Hi @Al3xandrelul

    Welcome to the community!

    Why would you need a product code for a map? Could you elaborate, what exactly is the problem?

  • Al3xandrelulAl3xandrelul Posts: 3 [Apprentice Seeker]
    Because I want to update my car's maps. Sometimes it puts me on nearby streets, losing signal and some streets are missing. I bought the map from someone, not from the official TomTom Home app.
  • VikramKVikramK Posts: 12,161 Moderator
    Hi @Al3xandrelul

    Maps from 3rd party sources won't work on the TomTom devices.

    If there is an active map for the device it gets offered in TomTom HOME as a download(no need of a product code)

    We don't have a webshop for Romania so you wish to order a new map you can place an order on the Ireland webshop

  • YamFazManYamFazMan Posts: 19,623
    edited March 2020

    I wondering if you have unfortunately visited one of the SCAM Tomtom Web Sites that have recently appeared....
    Tomtom FAQ 'Unauthorised TomTom support website scams'

  • Al3xandrelulAl3xandrelul Posts: 3 [Apprentice Seeker]
    I didn't bought from someone online. I met with a person here in Romania who says that he fix the GPS system. Anyway. Thanks for answers. I have 1 more question: if I will buy a map from TomTom Home, will it work on my device? (I have a Renault Laguna 3 2009 with Carminat TomTom none live)
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