My UK map needed to be updated (last update May 2019). As I didn't appear to be offered a free update on MyDrive Connect I bought a new map. It started to install, eventually, and I left it doing so overnight. It doesn't appear to have updated on my Start25 as it's still showing the older map version. Now constantly getting stuck on 'device not connected' when it is or 'your device is not responding'. Have done everything suggested including two soft resets. Can anyone advise before I give up entirely and switch to Google maps? thank-you.