Unable to connect to TomTom services

mandysinc
mandysinc Registered Users Posts: 2
New Seeker
in Devices using MyDrive Connect
I have had my device for 3 years and had no issues. Suddenly it lost access to traffic after doing a map update and I cannot get it back. If I try to log in to TomTom services it says cannot connect please tr later and that has been going on for 3 weeks. GPS is working but no traffic. I have followed all the troubleshooting and reset etc. etc and have lost access to all of My Places as a result but not got I've services back

Answers

  • VikramK
    VikramK Administrators Posts: 14,033
    Moderator
    Hi @mandysinc

    I would recommend that you contact the customer service and report the connectivity issues.

    This could be a problem related to the built-in SIM.

    They should be able to check the status(SIM) and offer advise accordingly.

    Regards
    Vikram

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