why doesn't tom tom via connect to my drive — TomTom Community

why doesn't tom tom via connect to my drive

CanBCanB Posts: 4 [Novice Seeker]
successful instal when device connected to computer keeps telling me to go to Tomtom.com and continues to do this


  • CanBCanB Posts: 4 [Novice Seeker]
    has anyone else had this issue and would be grateful for a solution
  • VikramKVikramK Posts: 12,866 Moderator
    Hi @CanB

    Welcome to the community!

    Does MyDrive Connect show that you device is connected?

  • CanBCanB Posts: 4 [Novice Seeker]
    that is the issue it doesn't connect to my drive although my drive said successful instal
  • VikramKVikramK Posts: 12,866 Moderator
    Thanks, could you try the troubleshooting as suggested in the video below-

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