why doesn't tom tom via connect to my drive

CanB
CanB Registered Users Posts: 4
Novice Seeker
successful instal when device connected to computer keeps telling me to go to Tomtom.com and continues to do this

Answers

  • CanB
    CanB Registered Users Posts: 4
    Novice Seeker
    has anyone else had this issue and would be grateful for a solution
  • VikramK
    VikramK Administrators Posts: 14,580
    Moderator
    Hi @CanB

    Welcome to the community!

    Does MyDrive Connect show that you device is connected?

    Regards
    Vikram
  • CanB
    CanB Registered Users Posts: 4
    Novice Seeker
    that is the issue it doesn't connect to my drive although my drive said successful instal
  • VikramK
    VikramK Administrators Posts: 14,580
    Moderator
    Thanks, could you try the troubleshooting as suggested in the video below-




    -Vikram