Cannot log in to tomtom home — TomTom Community

Cannot log in to tomtom home

Hello my name is Sirtori Diego ([email protected]) and I am registered for my Tom Tom Raider 2013, I installed tom tom home to get free updates for life but when I log in with the email indicated above and the relative password does not sign me in. If I go to the tom tom website via a browser I can log in with my credentials but if I do it from the tom tom software I cannot. What should I do thanks



Mod edit:
Machine translated(Italian)
Please don't post private or personal information on a public forum.
Thanks!
Tagged:

Answers

  • TappendaaliTappendaali Posts: 7 [Apprentice Traveler]
    I cannot sign in to My TomTom account from TomTom HOME. TomTom web-page I can sign in with the same IDs. There is timeout while try logging in.
    Internet connection is OK, I can browse internet pages without problems. Only TomTomHOME cannot access my account.
    MacOS Catalina 10.15.1. Also in folder JavaVirtualMachines there is jdk1.8.0_152.jdk.
    Below is screen shot of that error message:

    aqc26n9usym1.png
  • DougLapDougLap Posts: 6,128
    Superuser
    Hi @Tappendaali

    Looks like there is a problem on the servers at the moment as others have advised of problems as well.

    Doug
  • DougLapDougLap Posts: 6,128
    Superuser
    Hi @sirtoridiego

    There appears to be a problem on the servers at the moment as others reporting issues.

    If you can click on the cog wheel and edit your post then please delete you email details.

    Doug
Sign In or Register to comment.

Who's Online in this Category0