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VIA 52 and Start 25 belong to different generation of models.
Some models have different naming conceptions depending if they were sold in Europe or US. Changing the country flag in MyDrive Connect makes a difference in a way the device is listed.
Answers
Welcome to the community!
Could you please identify the exact model name, see this link- https://uk.support.tomtom.com/app/answers/detail/a_id/9508
VIA 52 and Start 25 belong to different generation of models.
Some models have different naming conceptions depending if they were sold in Europe or US. Changing the country flag in MyDrive Connect makes a difference in a way the device is listed.
Regards
Vikram
Is the device connected to the internet using smartphone data?
If yes, have you logged in to your account on the device (MyDrive) ?
Regards
Vikram