"Our servers are very busy right now" ?
JimB0b
Posts: 2 [Apprentice Traveler]
edited August 2020 in GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)
Hi,
Every time I try to update my device I get a message saying that "Our servers are very busy right now" I've hit retry many times, closed and restarted the app, and even uninstalled and reinstalled MyDrive Connect. I've also tried all combinations selecting all some or just the smallest update, always with the same result.
Any one else having this problem (I see the last thread was in Sept 2019)? Is there anything else I can try?
Thanks
Jim
Every time I try to update my device I get a message saying that "Our servers are very busy right now" I've hit retry many times, closed and restarted the app, and even uninstalled and reinstalled MyDrive Connect. I've also tried all combinations selecting all some or just the smallest update, always with the same result.
Any one else having this problem (I see the last thread was in Sept 2019)? Is there anything else I can try?
Thanks
Jim
1
Best Answer
-
YamFazMan
Posts: 18,717 
SuperusersHi
@JimB0b
If I have a problem with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...
____________________________
Note... If you are using a Mac....
The "HOME3" and the "MyDrive Connect" folders are located here...
MacOS: Users\Username\Library\Application Support\TomTom\
____________________________
Win 10....
If you have installed MyDrive Connect to the default location using Windows 10
It's located here... C:\Users\"Your Computers Name goes here"\AppData\Local\TomTom > (HOME3 & MyDrive Connect Folders)
Delete both the Home3 and the MyDrive Connect folders; they are most likely to be corrupted
If you delete the Home3 and the MyDrive Connect folders it removes the Cache Folder & Contents, Prefs.ini, cookies.ini. Logs and Configuration.xml
A new Home3 Folder and MyDrive Connect folders and their contents are created fresh the next time you use MyDrive Connect
___________________________
Method....
(1)... Disconnect the Tomtom device from the PC and Reset it by holding down the off button for 20 secs until you hear the ‘drumbeat’ release the button (Do not reconnect your device to your PC )
(1.1)... If MyDrive Connect auto 'Starts when your Computer starts' (Default)... Then 'Right Click 'on the MyDrive Connect Icon on the PC Taskbar and Click 'Quit' MyDrive Connect....
(2)... On the PC Press the 'Windows button' + 'R' Key
This opens the ‘Run Box’....
(3)... The Run Box opens... Type into the ‘run’ box.... %localappdata%/TomTom
(4)… Press Enter
(5)... A new window opens
(6)... Delete both the Home3 and the MyDrive Connect folders; they are the most likely to be corrupted
(7)… Close all windows
(8)... Turn on the SatNav and reconnect it to the PC
(9)... Open/Run ‘My Drive Connect...
A small Menu Window opens with 3 menu options....
Important Option (2) Needs to selected for MyDrive Connect to work
The 1st & 3rd options are optional (I always deselect both options and set up a Desktop Short-cut to Start MyDrive Connect, I don't want MDC running all the time on my PC)
(10)... Login to MyDrive Connect as if was a fresh install...
Hopefully all should now be well
Note... You may want to create a Desktop Short-cut to the access the Home3 and the MyDrive Connect folders
If you have installed MyDrive Connect to the default location using Windows 10
The full short-cut path Is here...
C:\Users\"Your Computers Name goes here" \AppData\Local\TomTom
ATB YFM5
Answers
Superusers
@JimB0b
If I have a problem with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...
____________________________
Note... If you are using a Mac....
The "HOME3" and the "MyDrive Connect" folders are located here...
MacOS: Users\Username\Library\Application Support\TomTom\
____________________________
Win 10....
If you have installed MyDrive Connect to the default location using Windows 10
It's located here... C:\Users\"Your Computers Name goes here"\AppData\Local\TomTom > (HOME3 & MyDrive Connect Folders)
Delete both the Home3 and the MyDrive Connect folders; they are most likely to be corrupted
If you delete the Home3 and the MyDrive Connect folders it removes the Cache Folder & Contents, Prefs.ini, cookies.ini. Logs and Configuration.xml
A new Home3 Folder and MyDrive Connect folders and their contents are created fresh the next time you use MyDrive Connect
___________________________
Method....
(1)... Disconnect the Tomtom device from the PC and Reset it by holding down the off button for 20 secs until you hear the ‘drumbeat’ release the button (Do not reconnect your device to your PC )
(1.1)... If MyDrive Connect auto 'Starts when your Computer starts' (Default)... Then 'Right Click 'on the MyDrive Connect Icon on the PC Taskbar and Click 'Quit' MyDrive Connect....
(2)... On the PC Press the 'Windows button' + 'R' Key
This opens the ‘Run Box’....
(3)... The Run Box opens... Type into the ‘run’ box.... %localappdata%/TomTom
(4)… Press Enter
(5)... A new window opens
(6)... Delete both the Home3 and the MyDrive Connect folders; they are the most likely to be corrupted
(7)… Close all windows
(8)... Turn on the SatNav and reconnect it to the PC
(9)... Open/Run ‘My Drive Connect...
A small Menu Window opens with 3 menu options....
Important Option (2) Needs to selected for MyDrive Connect to work
The 1st & 3rd options are optional (I always deselect both options and set up a Desktop Short-cut to Start MyDrive Connect, I don't want MDC running all the time on my PC)
(10)... Login to MyDrive Connect as if was a fresh install...
Hopefully all should now be well
Note... You may want to create a Desktop Short-cut to the access the Home3 and the MyDrive Connect folders
If you have installed MyDrive Connect to the default location using Windows 10
The full short-cut path Is here...
C:\Users\"Your Computers Name goes here" \AppData\Local\TomTom
ATB YFM
I'm on a Mac but have found the two folders you mentioned (Home3 and MyDriveConnect) and deleted them. Hurrah.. that's done the trick after a couple of frustrating weeks I've updated it successfully.
Many thanks for the advice.
Superusers
@JimB0b
You're welcome, glad you're sorted
ATB YFM
June 14th 2020
Windows 10 build 2004
Superusers
@PPRDG
You're welcome, glad you're sorted
ATB YFM
WAUW....
Thanks for your proper and clear advice..
that helped a lot..
Superusers
@Reverse @Zorunel
You're welcome, glad you're sorted
Stay safe... ATB YFM
Best regards
Pabloo