Answers

• YamFazMan Posts: 17,466
  Superusers

  March 4 edited August 21 Accepted Answer

  Hi
  @JimB0b
  
  If I have a problem with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...
  ____________________________
  
  Note... If you are using a Mac....
  The "HOME3" and the "MyDrive Connect" folders are located here...
  MacOS: Users\Username\Library\Application Support\TomTom\
  ____________________________
  
  Win 10....
  If you have installed MyDrive Connect to the default location using Windows 10
  It's located here... C:\Users\"Your Computers Name goes here"\AppData\Local\TomTom > (HOME3 & MyDrive Connect Folders)
  Delete both the Home3 and the MyDrive Connect folders; they are most likely to be corrupted
  If you delete the Home3 and the MyDrive Connect folders it removes the Cache Folder & Contents, Prefs.ini, cookies.ini. Logs and Configuration.xml
  
  A new Home3 Folder and MyDrive Connect folders and their contents are created fresh the next time you use MyDrive Connect
  ___________________________
  
  Method....
  (1)... Disconnect the Tomtom device from the PC and Reset it by holding down the off button for 20 secs until you hear the ‘drumbeat’ release the button (Do not reconnect your device to your PC )
  (1.1)... If MyDrive Connect auto 'Starts when your Computer starts' (Default)... Then 'Right Click 'on the MyDrive Connect Icon on the PC Taskbar and Click 'Quit' MyDrive Connect....
  
  
  (2)... On the PC Press the 'Windows button' + 'R' Key
  This opens the ‘Run Box’....
  (3)... The Run Box opens... Type into the ‘run’ box.... %localappdata%/TomTom
  (4)… Press Enter
  (5)... A new window opens
  (6)... Delete both the Home3 and the MyDrive Connect folders; they are the most likely to be corrupted
  (7)… Close all windows
  (8)... Turn on the SatNav and reconnect it to the PC
  (9)... Open/Run ‘My Drive Connect...
  
  A small Menu Window opens with 3 menu options....
  
  Important Option (2) Needs to selected for MyDrive Connect to work
  The 1st & 3rd options are optional (I always deselect both options and set up a Desktop Short-cut to Start MyDrive Connect, I don't want MDC running all the time on my PC)
  (10)... Login to MyDrive Connect as if was a fresh install...
  Hopefully all should now be well
  
  Note... You may want to create a Desktop Short-cut to the access the Home3 and the MyDrive Connect folders
  If you have installed MyDrive Connect to the default location using Windows 10
  The full short-cut path Is here...
  C:\Users\"Your Computers Name goes here" \AppData\Local\TomTom
  
  ATB YFM

  5
• JimB0b Posts: 2 [Apprentice Traveler]

  March 4

  Thanks @YamFazMan
  
  I'm on a Mac but have found the two folders you mentioned (Home3 and MyDriveConnect) and deleted them. Hurrah.. that's done the trick after a couple of frustrating weeks I've updated it successfully.
  
  Many thanks for the advice.

  1
• YamFazMan Posts: 17,466
  Superusers

  March 4 edited March 4

  Hi
  @JimB0b
  You're welcome, glad you're sorted
  
  ATB YFM

  0
• PPRDG Posts: 1 [New Seeker]

  June 14

  Yes, just deleting the HOME3 and MyDrive Connect folders fixed the problem in under 60seconds.
  
  June 14th 2020
  
  Windows 10 build 2004

  1
• YamFazMan Posts: 17,466
  Superusers

  June 14

  Hi
  @PPRDG
  You're welcome, glad you're sorted
  
  ATB YFM

  0
• Reverse Posts: 1 [New Seeker]

  July 3

  @YamFazMan
  WAUW....
  Thanks for your proper and clear advice..
  that helped a lot..
  

  1
• Zorunel Posts: 1 [New Seeker]

  August 11

  Perfect! Helped a lot, thank you!

  0
• YamFazMan Posts: 17,466
  Superusers

  August 19

  Hi
  @Reverse @Zorunel
  
  You're welcome, glad you're sorted
  
  Stay safe... ATB YFM

  0
• Pabloo Posts: 1 [New Seeker]

  September 1

  You are great + it works in Start 25 device
  Best regards
  Pabloo

  0