No trafic — TomTom Community

No trafic

Tomtom go Premium, I have constantly problem with NO Traffic, It basicly works only when I am at work on wifi. On the road NO Traffic. Tried to reset. It just returned from service where they say no problem found.
I am going to throw it to the trash. 300€.

Comments

  • VikramKVikramK Posts: 10,249 Moderator
    Hi @Tomasko

    Welcome to the community!

    Are you using the device in Belgium?

    We currently have a problem with over-the-air services in Belgium and we are in talks with our service provider to get this sorted.

    Sorry for the inconvenience caused.

    -Vikram
  • DougLapDougLap Posts: 6,142
    Superuser
    Hi @Tomasko

    Maybe you could try pairing your Premiums Wifi to your Phones Hotpot if it has one and see if it will see Traffic data that way.

    Doug
  • TomaskoTomasko Posts: 4 [Apprentice Traveler]
    Hello, thank you for the answer.
    Yes I am in Belgium.
    You say curently, but I have a feeling the services are unreliable for few months. I am very disappointed with the device.
  • TomaskoTomasko Posts: 4 [Apprentice Traveler]
    @DougLap
    also when I connect to internet or a mobile hotspot, it says for now:
    Your subscription expires on 18/03/2020.
    It's a mess.
  • DougLapDougLap Posts: 6,142
    Superuser
    Hi @Tomasko

    Contact Customer Support to sort your account out. Do not answer questions but wait for an agent to answer.

    België
    027007270
    Maandag: 09:00 tot 17:30
    Dinsdag t/m vrijdag: 09:00 tot 16:30

    Doug
  • TomaskoTomasko Posts: 4 [Apprentice Traveler]
    @DougLap @VikramK
    Hello, so I contacted Customer support (40minutes of music listening), they said they renewed the services. I had to do All the restarts and resets again.

    Now I have services activated, but Traffic Service still Unavailable!
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