HELP- MyDrive COnnect server busy

Hi all

@Haggisrob @Chookie

Try to do a clean installation of MyDrive Connect (MDC). This often resolves the "Servers busy" message. But the message may come back the next time you use the software with new updates. Look at here:
https://discussions.tomtom.com/en/discussion/comment/1680276#Comment_1680276

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Or better you can try to delete two hidden TomTom folders and disable two options of MyDrive Connect (MDC).

I also have NAV3 TomTom device (Start25) like you and my PC is under W10. I don't have this "Servers busy" message.
But when I install MDC I disable two optional functions, I log in MDC with my email and password and I have an exception in my firewall for MDC.
Maybe try my setup to see if it brings improvement?

Do a clean installation of MDC or delete two hidden folders in MDC "HOME3" and "MyDrive Connect":
C:\Users\ "your PC user name" \AppData\Local\TomTom\HOME3
C:\Users\ "your PC user name" \AppData\Local\TomTom\MyDrive Connect

Your TomTom device Not connected to the PC and MDC closed.

1/ Exit MDC: right click on the MDC icon in the taskbar near the clock. Click on "Quit"

2/ On the keyboard of your PC: press the "Windows key" then the "R key" at the same time. The "Run" window opens.
Or right click on the Windows button at the bottom left of the PC screen then choose "Run"
Type or copy/past the following text then "OK" button:
%localappdata%/TomTom
Delete these 2 folders "HOME3" and "MyDrive Connect" then close the window.

3/ Open the MDC software, you will have the same displays as for a clean installation. The two deleted folders will be recreated automatically.
When MDC opens you will see this popup window:

Untick 2 options:
- "Start MyDrive Connect when computer starts(recommended)"
- "Automatically download updates between ...".

4/ Even if it's no longer necessary for NAV3 and MDC does not ask for it, Log in with your email and password in MDC to identify you as your device.

5/ Some firewall (the VPNs too) can block the connexion with MDC. Do an exception for MDC, this file:
C:\Program Files (x86)\MyDrive Connect\TomTom MyDrive Connect.exe

Check also if your firewall allows connection with your device, "trusted network".
If you use the Windows firewall, look at this link "how to do", add TomTom MDC for "private" and "public" network.
https://www.windowscentral.com/how-troubleshoot-and-fix-windows-10s-firewall-problems#allow_app_windows_firewall

Personally I use another firewall, Kaspersky, and I have to do it.

6/ Do a Soft reset your TomTom device, it's like a "Resart" on a PC:
With your device Not connected to the PC ==> Press and hold the On/Off button until you hear the drum sounds, release the button. This can take 30 seconds or more. The device's Restart will take longer with frozen screens, it's normal.

7/ Only after all that, connect your device to the PC.
Now you have to manually launch MDC to check if you have updates.

8/Do not do all your updates at the same time, but only one at a time. You untick the items. Navcore and QuickGpsFix (if you have it) first alone, then the map alone, then the speed cameras alone, then MapShare.

After each update, think to empty the MDC cache folder, Log out of MDC, then "Quit" the software and perform a Soft Reset of your device. That helps.
- Right-click the MDC icon in the taskbar next to the clock / or click on the cogwheel at top right of the MDC screen.
==> choose "Settings" / "Downloads" tab / "Empty download folder" button / "Save settings".
- Click on "Log out" next to the cogwheel.
- Right-click on the MDC icon in the taskbar next to the clock
==> Choose "Quit".

I hope there will be an improvement for you. it works for me.

Regards.