Why is it so difficult to send TomTom a complaint?
Mr3Angry
Registered Users Posts: 1 
New Seeker
New Seeker
I have a Tom Tom Go Premium. It worked beautifully the first time I used it. However, today whilst I was driving, it suddenly decided to ask me if I wanted to use voice control and gave me loads of options on the screen. Not only was this distracting, it was also downright dangerous! Later, I tried to update it using WiFi. It didn't work and in future I shall plug it into MyDrive on the computer, which works quickly and efficiently. I'm really cross that I've had to log into a forum instead of being able to contact Tom Tom directly!
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Answers
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Hi
@Mr3Angry
The NAV5 (Wi-Fi) devices normally update using Wi-Fi...
If Wi-Fi is not available or is slow/unstable/unreliable.....
See Option... (2) Connect over USB
Note... TomtomHome is for the early NAV2 Devices and is NOT compatible with your
TomTom Video... Updating your navigation device using Wi-Fi®
If you have successfully connected your device to your Wi-Fi....
To check your Connection Speed, Signal Strength & Quality
On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on the Your Wi-fi name (The one Showing as connected)
A new Menu Page opens
On the left-hand side of the screen is your Wi-Fi Connection Status
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
All the update actions are executed on the device...
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If Wi-Fi is not available or is slow/unstable/unreliable.....
See Option... (2) Connect over USB
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Option... (1) Connected Wi-Fi
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
I always update my devices one Update at a time
The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time
Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
Option... (2) Connected USB
If Wi-Fi is not available or is slow/unstable/unreliable.....
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
Get it here.....
www.tomtom.com/getstarted
Run MyDrive Connect.....
Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
Connect your Device to a USB Port on your PC
Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
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Note... MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar
ATB YFM
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Hi
@Mr3Angry
Like most commercial companies the links to the various aspects of the Website are a the bottom of the Forum Home Page....
Scroll to the bottom of this page
From the Support Menu list
Click 'Contact us'
Drill down through the appropriate links
You will eventually get to....
FAQS --- FORUMS ---- EMAIL US---- PHONE US
Or... Click Here for a direct link to 'Contact us'....
https://uk.support.tomtom.com/app/contact/locale/en_GB
After Clicking on the Link
Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct
Or... Click on the Email Direct Link...
http://uk.support.tomtom.com/app/contact_incident/c/4692/p/2986/es/0
After Clicking on the Link
Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct
Note... You need to be logged into the site for the Email Direct link to work
Note... If your using Firefox, try a different browser Firefox can be problematic with the Direct Email link
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Phone Numbers for Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new/p1
ATB YFM1 -
Hi
@Mr3Angry
Do you want use Voice Control ???... If No you can always turn it off in the Setting Menus
I would think a conversation in the Car or on the Radio sounded like the Trigger word "Hello Tomtom" after the "Do you want to use Voice control" wait for double beep and "I'm listening" just say "Cancel"
You can also change the trigger Word for something more unique....
ATB YFM0 -
I'm really cross that I've had to log into a forum instead of being able to contact Tom Tom directly!
They've been like this forever. I've got notes which go back to 2006 at least where I've had trouble with products. They don't listen.
They will also make you waste your time checking pointless things in order to avoid taking the blame for sub-standard service.
E.g. the map servers. Sometimes they just crawl or go offline for days.
Some of the IT strategies look like they were made up by different people with their heads in different buckets. But, things tend to improve with successive updates.
They work in a niche market with a few other competitors and they are ALL sub-optimal. None of them listen to feedback, because they have seen over time that their customers just keep coming back because they're the best of a bad bunch.
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Seems like a trend, can't find a UK human, never ever buying TT again0
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Hi @MB12345
If you had entered "Phone Numbers" in the search box on this screen and selected the first search result you would have a list of Tomtom 's worldwide Customer Support numbers. Yours is:-
United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.
Also if you click on the Contact Us under Support at the bottom of this page you can scroll through pages to channel yourself to the Support details for your particular device.
Do not answer questions what for an agent to answer.
Doug1 -
Hi
@MB12345
See... https://discussions.tomtom.com/en/discussion/comment/1685176/#Comment_1685176Seems like a trend, can't find a UK human, never ever buying TT again
ATB YFM0
