Answers

• YamFazMan Posts: 18,663
  Superusers

  February 2020 edited February 2020

  Hi
  @DBandLB
  
  Which Website ???
  Where or on What have you only got a white screen ???
  
  ATB YFM

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• big Posts: 1,629
  Superuser

  February 2020

  You don't generally have to go to any website to get the Go5200 working. Are you saying it won't start up at all?

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• DBandLB Posts: 9 [Apprentice Seeker]

  March 2020

  Hi - it starts but the device screen is white. There's a connection noise when I connect it via the cable to the PC which is what it says to do in the instructions. After that, it is literally a white screen. I've managed to get it to come on, and we tried to drive somewhere, but it just wouldn't display. I have just heard it say that we will arrive at our destination at 18.56, but there is nothing on the screen until I unhooked it from the PC, pressed the button on the back and touched the screen, but no idea how to replicate that. It's now plugged in again. and the display is still there. The old Tom Tom just used to work, no problem.

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• DBandLB Posts: 9 [Apprentice Seeker]

  March 2020

  Is there a UK call centre number - I need to speak to a human and get them to guide me through it but getting anywhere on the website is a nightmare. Sends me round in a loop of no hope.

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• DougLap Posts: 7,168
  Superuser

  March 2020 Accepted Answer

  Hi @DBandLB
  
  Type Phone numbers in the search box on this page and click on the first search result and you have a list of all the available TT phone numbers worldwide.
  
  United Kingdom
  02079 490 134
  Monday - Friday: 9:00 a.m. to 5:30 p.m.
  
  Doug

  5
• DBandLB Posts: 9 [Apprentice Seeker]

  March 2020

  Is there a UK call centre number - I need to speak to a human and get them to guide me through it but getting anywhere on the website is a nightmare. Sends me round in a loop of no hope. Keeps asking me what product do I need help with, but gives me no options to choose a product. Should have tried Garmin.

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• DougLap Posts: 7,168
  Superuser

  March 2020 edited March 2020

  Hi @DBandLB
  
  Did you click on Contact Me under Support at the bottom of this page. That takes you through various options.
  
  The same applies if you click on Contact under support on the main Tomtom Webpage.
  
  Doug

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• DBandLB Posts: 9 [Apprentice Seeker]

  March 2020

  DougLap wrote: »

  Hi @DBandLB
  
  Did you click on Contact Me under Support at the bottom of this page. That takes you through various options.
  
  The same applies if you click on Contact under support on the main Tomtom Webpage.
  
  Doug

  
  I did but it sent me round in a loop. Asked me what I needed support with but then gave no options. This white screen appears on start up, but I can't always get it to go away. I can hear the 'tap' noise but it only appears as a white screen... I'll give them a call. Thank you and everyone for your help and suggestions. Really appreciate it.

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