Map download

reblle
reblle Registered Users Posts: 11
Apprentice Seeker
I recently purchased a Tom Tom GO Essential and an Australia single map how do I download the map to my device?

Answers

  • YamFazMan
    YamFazMan UKPosts: 21,350
     Superuser
    Hi
    @reblle

    The NAV5 (Wi-Fi) devices normally update using Wi-Fi....
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB....


    TomTom Video... Updating your navigation device using Wi-Fi®



    If you have successfully connected your device to your Wi-Fi....
    To check your Connection Speed, Signal Strength & Quality
    On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on the Your Wi-fi name (The one Showing as connected)
    A new Menu Page opens

    7g8gwfpx1swt.jpg
    On the left-hand side of the screen is your Wi-Fi Connection Status

    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...

    ___________________________

    Option... (1) Connected Wi-Fi
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
    ____________________________

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps

    Connecting hard-wired over USB is normally more reliable than any Over The Air Connections
    Updating your new device over USB will require "MyDrive Connect"
    Get it here..... https://uk.support.tomtom.com/app/answers/detail/a_id/12428
    Install and Run MyDrive Connect
    There's no need to login to MyDrive Connect... See Note... (1)
    Connect your Device to a USB Port on your PC
    The Update will hopefully complete

    If your using a Laptop it would be also more advisable to use a hard-wire connection back from the Laptop to the Router....
    _________________________

    Note... (1) MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc....

    27bxc59f2s23.png
    If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    ATB YFM
  • reblle
    reblle Registered Users Posts: 11
    Apprentice Seeker
    I've got as far as tapping on the WIFI but all that comes up on the screen is Available networks and underneath is the address and underneath that is written saved
  • reblle
    reblle Registered Users Posts: 11
    Apprentice Seeker
    OK so I've got as far as status connected and signal strength excellent etc how do I download the Australia map
  • DougLap
    DougLap Posts: 10,117
    Superuser
    edited February 2020
    Hi @reblle

    Is the map listed when you

    Tap Menu
    Tap Settings
    Tap Maps
    Add a Map.

    or

    Tap menu
    Tap Settings
    Tap Updates and New Items.

    Doug
  • reblle
    reblle Registered Users Posts: 11
    Apprentice Seeker
    Hi Doug sorry I am slow getting back to you.
    The map is not listed on either of those 2 options.
    First option lists European countries
    Second option says GO Essential up to date
  • YamFazMan
    YamFazMan UKPosts: 21,350
     Superuser
    Hi
    @reblle

    If you purchased the OZ Map late Friday or over the Weekend l doubt if it will be processed or available until Monday....

    ATD YFM
  • reblle
    reblle Registered Users Posts: 11
    Apprentice Seeker
    Hi Thanks I never thought of that,the invoice is dated 26th Feb pity nobody let me know.
    Hopefully it will be simple to download?Thanks again.
  • YamFazMan
    YamFazMan UKPosts: 21,350
     Superuser
    edited February 2020
    Hi
    @reblle
    @VikramK or @lampard the Forum Moderators will probably check your Account/Map status on Monday :)
    The OZ map is quite small... Shouldn't take long to install...

    ATB YFM
  • VikramK
    VikramK Administrators Posts: 14,562
    Moderator
    Hi @reblle

    I have asked the team to make some changes in the backend. If you do a soft reset and check for updates the map of Australia should be offered for download.

    Regards
    Vikram