Traffic disconnected — TomTom Community

Traffic disconnected

MariusNeaguMariusNeagu Posts: 1 [Novice Seeker]
Hello!

I have a TT Go 6250 pro with life time traffic, speed cameras and map updated.
My Traffic is getting disconnected and not coming back, even after I reset the device.
This is almost 3rd week. What is going on?
After reset, it s connecting to traffic, then is getting disconnected again and not coming back.

My device serial number is : ZA2238I00403v73kgbru564j.jpg

Answers

  • GazibarevGazibarev Posts: 95 [Supreme Navigator]
    Welcome to the club. I have the same problem. 2 days work fine... 2 days every hour restart to get connection. Still not solved.
  • VikramKVikramK Posts: 10,433 Moderator
    Hello both

    If you have already done a factory rest then please contact customer service. They will be able to check the SIM status and advise accordingly.

    Also let them know what is the current GPRS status and your current location when you saw the connectivity failure.

    Regards
    Vikram
  • gog696gog696 Posts: 1 [New Seeker]
    the same navigator does not work traffic anywhere! only by phone ...


    Mod edit: Machine translated(Ukrainian)
  • YamFazManYamFazMan Posts: 17,706
    Superusers
    edited February 27
    Hi
    gog696 wrote: »
    таки самий навігатор непрацює трафік взагалі ніде! тількі через телефон...

    Google translate....
    The same navigator does not work traffic anywhere! only by phone .
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