Device Disconnection after 30 seconds

MaxTrev
MaxTrev Registered Users Posts: 3
Neophyte Traveler
Hi, I have a Start 42 that shows as disconnected in MyDrive after 30 seconds.
I've owned this for 2 years running on an XP PC with no problems. I have only had a problem when I installed mydrive on my new Windows 10 PC.
The device always shows in Device Manager when plugged in as Remote NDIS Compatible Device.
It initially shows in MyDrive but then get the message to connect device. It still shows in Device Manager and shows as Connected to Computer on the Start 42 Device screen.
I also see exactly the same issue with my Via 130. It only fnctions correctly on my old XP computer.
Thanks, Trev

Best Answers

Answers

  • MaxTrev
    MaxTrev Registered Users Posts: 3
    Neophyte Traveler
    Thanks YamFazMan,
    I did look at the USB power options but they were very limted with only a tick box option in Device Manager for Turning off this devcie for power saving, but this made no difference.
    I have a Lenova Laptop.
    I will investigate your suggested registry option to see if "USB Selective Suspend" appears in Advanced Power Options.
    I will keep you updated.
    Thanks
  • MaxTrev
    MaxTrev Registered Users Posts: 3
    Neophyte Traveler
    Sucess. Changing the Registry setting gives me advanced power setting options so the "USB Selective Suspend" can be disabled.
    TomTom device no longer disconnects.
    Thanks very much
    Trev
  • JCJRG
    JCJRG Registered Users Posts: 4
    Apprentice Traveler
    Hi YamFazMan,

    I have exactly the same problem with my GO 500. I have a brand new DEll G3 15 with windows 10. I've just tried your solution using the command prompt window but it doesn't work for me. What I did was opening the command prompt and trying the command:

    powercfg /SETACVALUEINDEX SCHEME_CURRENT 2a737441-1930-4402-8d77-b2bebba308a3 48e6b7a6-50f5-4782-a5d4-53bb8f07e226 0

    My device still keeps disconnecting after about 30 sec. Any other suggestion?

    I've opened a ticket with support (200129-000814) but the solution they gave me is to buy a new device, and this for sure will have the same problem.

    Thank you very much for your help.
    JCJRG
  • YamFazMan
    YamFazMan UKPosts: 21,341
     Superuser
    edited February 2020
    Hi
    @JCJRG

    There's a later post with a further link....
    Here... https://discussions.tomtom.com/en/discussion/comment/1691070/#Comment_1691070

    ATB YFM
  • JCJRG
    JCJRG Registered Users Posts: 4
    Apprentice Traveler

    YamFazMan wrote: »
    Hi
    @JCJRG

    There's a later post with a further link....
    Here... https://discussions.tomtom.com/en/discussion/comment/1691070/#Comment_1691070

    ATB YFM

    Hi YamFazMan,

    Thank you very much. This time it worked. I had to edit the Registry to activate the extra options in Power Management. Then after setting the "USB Selective Suspend" to disabled it worked fine.

    No longer get disconnected.

    Really helpful.

    JCJRG
  • YamFazMan
    YamFazMan UKPosts: 21,341
     Superuser
    Hi
    @JCJRG

    You're welcome, glad you're sorted :)

    ATB YFM